Competence Call Center accredited with international quality standards

CCC recently received ISO 9001 and ISO 10002 certification at an official presentation

After an extensive audit which was carried out at all nine CCC locations Competence Call Center has been certified to ISO 9001 and 10002 standards. The accredited certification body QA Technic issued the quality norms with effect from 1 October.

 

“ISO certifications are international standards which can be applied to all sectors of industry. As an independent quality certificate they describe the high standards required of companies and stand for a drive towards comprehensive quality guidelines,” commented Levent Kütük, Chief Auditor at QA Technic. “Competence Call Center convinced us with its management strategy and quality drive. We did not establish any potential for error in the implementation and operational realisation of projects or in any internal processes. We warmly congratulate CCC on achieving ISO certification!”

 

In the course of the preceding audit checks were carried out to monitor whether the required procedures are carried out and appropriately documented throughout the company. The requirements cover a number of areas including quality policy, clear and transparent processes, continuous improvements and the elimination of errors. Regular follow-up audits ensure constant quality, prevent backsliding and promote continuous optimisation.

 

“With the independent ISO certifications Competence Call Center documents its commitment towards delivering quality services, the highest levels of customer orientation and continuous improvement processes. Focused on complaints management, ISO 10002 supports the commonly known ISO 9001 standard and is proof of a professional and effective process handling system at CCC,” stressed Christian Legat, COO at Competence Call Center.

 

“Certifications through independent third parties give clients and customers a feeling of trust and security that the services on offer actually meet the quality standards promised by a particular company. In addition to the ISO standards, we are proud to present our partners and staff with the European Call Center Norm EN 15838 and 35 international awards – all of which offer independent and reliable testimony to our competence,” said Thomas Kloibhofer, CEO at Competence Call Center.

 

About ISO standards:

 

ISO 9001 is an international norm which sets certain standards for implementing a quality management system. It is primarily based on principles such as customer orientation, employee involvement, leadership qualities or continuous improvement systems. ISO 10002 on the other hand is focused more strongly on customer satisfaction and complaints management. It stands for the recognition and expedient handling of complaints and evaluates complaints processes as well as their constant improvement.

 

About Competence Call Center:

 

Competence Call Center is one of the leading call centers in Europe and has been offering high quality international call center services for 14 years. More than 3000 service professionals at 9 locations in 6 countries have demonstrated “competence” with more than 100 million telephone calls. 35 international awards confirm the quality standards of the company’s incoming hotlines, outgoing campaigns and written customer communication. All Competence Call Center locations were recently certified to EN 15838 and the ISO standards 9001 and 10002.