The Call Center Convention to celebrate its 15th year in Paris, France
“Meet the best in Europe - how leading companies successfully retain the market’s pole position”
The Call Center Convention will be held in 2012 for the 15th time. On the occasion of this anniversary, the host Competence Call Center has chosen a very special venue. Customer care experts from France and across Europe will meet in Paris on Thursday, 11 October 2012 to discuss successful business models.
For the topic “Meet the best in Europe - how leading companies successfully retain the market’s pole position”, speakers from international leading companies will demonstrate customer service concepts that create the essential distinguishing feature on the market and thus secure long-term success.
Representatives from the following companies have numbered amongst the speakers in past years:
Safaricom Kenia, British Telecom UK, Media-Saturn, Sky, UPC Ungarn, Telefónica O2 Europe, TUI Deutschland GmbH, Orange Communications SA, T-Mobile, DHL, Vodafone, Nokia, ebay, Schweizerische Post, DaimlerChrysler AG, Henkel KGaA, Deutsche Telekom, Beiersdorf GesmbH and many more.
Another highlight for 2012 in Paris will be the awarding of the CCC Special Award, which is being given to an outstanding personality in the industry for the seventh time this year.
The following experts have already been inducted within the CCC Hall of Fame due to their services to the call center industry:
Meltem Karateke, President of IMI Conferences, Turkey
Xi Zhao, Founder and President of the CCMWorld Group, China
Madalina Vilau, initiator of the first Customer Care Conference & Expo in Bucharest, founder and publisher of the Romanian industry magazine “Call Center Magazine”, Romania
Nicolette Wuring, author and Managing Director of Customer Management Services, the Netherlands
Simone Fojut, chief editor of Call Center Profi, Germany
Olav V. Strawe-Higuchi, publisher of TeleTalk, Germany/USA.
You’ll be able to read more about the program and speakers here very soon!
The CCC Call Center Convention:
The Call Center Convention sees itself as an international call center and customer care event and promotes the exchange of experiences amongst international industry experts.
With the goal to professionalise and develop the image of the call center industry, the Call Center Convention 1998 in Vienna was launched by CCC Co-CEO Thomas Kloibhofer and is now a fixed part of the international call center industry.
Once a year, it brings together international experts who provide valuable business input on the topic of customer service and provides a foundation for an exciting exchange of ideas.
The highlight of the event each year is the awarding of the CCC Special Award to an outstanding personality within the industry.
The 15th Call Center Convention
11 October 2012, Paris
Half-day business convention, approx. 12:30 p.m. - 9:00 p.m.
Costs: EUR 990.- (incl. congress, seminar documents and catering)
Your contact for the Call Center Convention:
Daniela Weissenböck
Events
Competence Call Center
Email: callcenterconvention@yourccc.com
