16 Awards confirm our competence.

Am 19. Juni 2008 wurden im Rahmen der Contact Center World Conference in London Call Center Persönlichkeiten aus der Wirtschaftsregion EMEA (Europe, Middle East and Africa) für ihre außerordentlichen Leistungen gewürdigt. CCC wurde gleich zweifach mit einem Award in Silber sowie einem internationalen Zertifikat als EMEA-Champion ausgezeichnet:

Best Sales Agent Award für CCC Bukarest
Best Outsourcing Partnership CCC Wien und Telekom Austria AG >>

 

 

The Competence Call Center regards itself as a company that places quality at the focus of attention. Continuous advanced training of our employees and the application of the newest techniques put Competence Call Center in first place at competitions time and again

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Two silver awards for CCC Bucharest and CCC Vienna at the World Contact Center Awards in London.

 

On 19 June 2008, call center personalities from the EMEA (Europe, Middle East and Africa) economic region were recognised for their extraordinary performance during the Contact Center World Conference in London. Right from the start, CCC was honoured with two silver awards as well as an international certificate as EMEA champion.

 

CCC Vienna received the World Contact Center Award in silver for its especially successful and close collaboration with its client Telekom Austria. The 26-member jury recognised the development and ongoing optimisation of customer loyalty projects and highlighted the resulting passionate realisation of their joint projects. "The successes of the last eight years are the result of the tremendous efforts and intensive involvement of the outsourcing team by Telekom Austria as well as the motivation and ongoing Champions League training and instruction programmes in Outbound Business on the part of CCC", says Anita Wilson, Call Center Manageress, CCC Vienna about the award. "We are very proud of the award. It expresses that which unifies our companies and our teams: The highest commitment to quality, precision and reliability," says Martin Schmutz, head of the private & professional customers department, Telekom Austria. "The award for Best Outsourcing Partnership is therefore especially dear to our hearts since it stands for the intense exchange and teamwork of our business relationships. We are very pleased to celebrate, together with Telekom Austria, this international distinction honouring our extremely successful, professional and exceptionally effective business relationship," remarks CCC CEO Thomas Kloibhofer.  

 

Best Sales Agent Award for CCC Bucharest

 

In addition to CCC Vienna, CCC Bucharest also took home an award. Marin Cosmin, sales agent at CCC Bucharest, was distinguished with the World Contact Center Award in silver for best contact center sales agent. This award is conferred on service professionals who achieve exceptional sales results, thus providing both the customer and the client with an impressive commitment. Marin Cosmin presented his successes in the project and at CCC during the three-day international conference. He takes care of SkyEurope Airlines’ customers with a limitless supply of energy, joy and success. "Outbound is my passion. Direct customer feedback motivates me. Here I can constantly improve and develop my abilities. I aim to do my best in every conversation and provide my customers with the best possible advice," says Marin Cosmin about his duties at CCC Bucharest. His success proves this: with a success rate of 55 percent, Marin Cosmin is the team’s overachiever and thus not only makes the client happy but is also a motivating and passionate role model for his CCC Bucharest team.

 

"Great companies have great employees. I am proud that CCC is full of committed and competent employees who are also among the best in international competition. These awards serve as confirmation for our employees, our corporate culture and our philosophy," says CCC board member Thomas Kloibhofer.

 

 

"Best Customer Service Agent” Certificate for CCC Bratislava

 

In addition to the two awards for CCC Vienna and CCC Bucharest, there was also cause for celebration at CCC Bratislava: Zuzana Kubicová, call center agent at CCC Bratislava, was honoured with a certificate at the Contact Center World Forum for her exceptional performance as a service professional. With this certificate, Zuzana Kubicová is among the best call center agents in the entire EMEA (Europe, Middle East and Africa) region. The president of the Contact Center World Conference Raj Wadhwani congratulated the committed call center employee on her role model function on the team, her passion for customer service and her result-oriented attitude.

 

"We are very proud of Zusana and her amazing successes on the team," says Ingrida Kúnová, project manager at CCC Bratislava. "Zusana wows customers and clients alike with her drive, her ambition and the pleasure she derives from customer service and passes on to all of us," says Ingrida Kúnová.

 

Zuzana Kubicová holds the internal reservations record for the client SkyEurope Airlines. "Whenever I am able to further assist a customer and my caller is satisfied, I have the feeling that I have been able to contribute to making the world a little bit better.  Positive customer feedback makes me happy and gives me even more energy for my work," says Zuzana Kubicová about her duty as a CCC service professional.

 

"For SkyEurope, a highly professional call center is of tremendous importance in sales and customer management. By outsourcing to one of the most successful call center companies, we have been able to further enhance the quality and efficiency of the SkyEurope reservation center and offer our customers even better service. I congratulate Zuzana Kubicová on her international certificate and Marin Cosmin on his award and am pleased that the elite of call center employees is serving our customers," says Steven Greenway, CCO of SkyEurope Airlines.

 

 

Contact Center Industry Summit

 

Contact Center World’s 2008 Europe, Middle East & Africa (EMEA) Regional Contact Center Industry Summit is the forum for exchanging ideas and information for top industry executives and outsourcers. Current industry trends and challenges of the Contact Center Industry in EMEA will be discussed at this forum. As a highlight of the event, the top performers in different categories are honoured with the Contact Center World Awards. 

 

Best Call Center Leader of the World: Carita Vallinkoski mit dem Präsidenten der Contact Center World Awards Raj Wadhwani

Gold for Competence Call Center manageress Carita Vallinkoski

 

Las Vegas/Vienna - At the Contact Center World Conference 2006 in Las Vegas, Carita Vallinkoski (35) of Competence Call Center (CCC) was awarded the title "Best Contact Center Leader in the World" by an international jury of experts. The jury was won over by Vallinkoski's managerial efforts the CCC sites in Vienna and Bratislava and by her commitment to her employees and the call center industry. Vallinkoski, who is originally form Finland, has been managing the two CCC sites in Vienna and Bratislava from the beginning and manages more than 600 employees. For 12 years, she has been considered a leading figure in the call center industry.

 

"Carita Vallinkoski is an outstanding and exceptional manager and she sets a good examples that goes far beyond our industry", says Thomas Kloibhofer, CEO of Competence Call Center AG, who now has 2,000 employees in 7 branches. "For CCC, this award confirms to us that quality of service should be regarded as our highest good. It provides us with support for our ambitious plans for the coming years."

 

Carita Vallinkoski

The award was presented to the beaming winner as part of the firstWorld Final at the Contact Center World Gala in Las Vegas. "It is agreat honour for me to be able to use this world championship title toshow the world the high quality of our work and how much effort wespend on improving it further, to live and demonstrate an excellentlevel of customer care and quality", Carita Vallinkoski added.

"I am lucky enough to have a job that never feels like I am actuallydoing work. Rather, I share plenty of passion, happiness, enthusiasm,success, competition, focus on performance and team spirit withwonderful, young and talented people. This makes me very happy andproud. To compete for international awards and winning them for ourteam at CCC means that I can return something valuable to all CCCemployees for their outstanding achievements and their commitment. If every single person knows and is proud that we are one of the best - and this time on an international level - then you know what it is that gives me strength and happiness every day. These people and their day-to-day successes are what motivates me. I will therefore always give it my best for my teams."

 

At the European Call Center Expo on October 3rd in Birmingham (UK), the international awards for the call center industry were presented. Competence Call Center received an award in the "Best Call CenterEnvironment" category.

The Symbiosis of people, work, brands and companies convinced the 20-member specialist jury. The universal and clear design language, the branding, the unusually committed employees and their striking positive worken vironment impressed industry connoisseurs and interior specialists themselves.

"The winning entry stood outfrom the others as a bit of a gem, with a very obvious feel-goodfactor. It is a great example of the people, the design and the brand coming together to form a strong and memorable environment'", explains Claudia Hathway, Juror of European Call Center Awards and publisher ofindustry magazines CCF and eCCF. (In the picture on the right with the moderator of the gala and the CCC prize winners  Maria Zanetti and Carita Vallinkoski ).

"This award means a lot to us because it underscores our uniqueness in this competitive industry. The award shows that design is an opportunity for companies and employees to position themselves incomparably and unmistakably in the market. At CCC we have managed this in a way that the whole industry seeks," Thomas Kloibhofer Chairman of the Competence Call Center AG, is delighted at receiving the international award.

Kloibhofer is convinced that a nice and harmonious work environment is an important success factor of CCC. "A joyful work environment raises the feeling of well-being and the mood - and we can share this joyevery day at work," says Kloibhofer.

"A person is only motivated and can only give full commitment to his job if he feels good. An important aspect is a nice and friendly work environment. We spend a large part of our time in the office. That's why we invest a lot of time, care and joy in design and in our call center concept as well as in our harmonious work environment.

The many hours we have spent on this subject have paid off. The greatest joy for us is to be able to show off the work and the development of the last 8 years: our CCC. We are very proud of this award. This award is a great recognition and an important contribution to the image development and further development of our industry", says Carita Vallinkoski , Call Center Manager of Competence Call Center AG.

 

Austrian Direct Marketing Association Board awards special prize for the largest call center project in Austria.

CCC wins special prize for the showpiece e-card project, the Austrian Health Card. It is the scope, complexity and the unique dialogue service that prompted the Board members of the Austrian Direct Marketing Association (http://www.dmvoe.at), particularly supported by the Chairman Michael Straberger (CEO Publicis) and by Jürgen Menedetter (CEO ORF GIS), to present the "largest Call Center Outsourcing Project in Austria", the e-card Serviceline with a special prize. "Call center marketing almost always runs behind closed doors and it therefore lacks presence for this important field. The special prize shall distinguish this particular measure and become an incentive to bring such actions to center stage" says the ADMA Chairman about the distinction.

The background to this honoring is the pioneering role Austria has taken with the introduction of the e-card in healthcare. In addition, the e-card project was Austria's largest call center outsourcing project in 2005. 8 million patients and around 12,000 social insurance doctors are provided with professional assistance by the highly-trained CCC agents in Vienna and Linz on the e-card service line. "A unique project, not only in reference to the extensive training of employees and the highly complex technical conditions, but most of all a model of a close relationship with the public and a real service for all Austrians" emphasises CCC CEO Thomas Kloibhofer.

The special prize for the e-card project was awarded at the magnificent Columbus Award Ceremony on 20 th April under the media spotlight and around 400 guests from the advertisement business in the Vienna MuseumsQuartier.

Maria Rauch-Kallat, Federal Minister for Health and Women: "The e-card Serviceline, which has been working to answer inquiries from all insured patients and all social security partners since December 2004, was a significant success factor in the introduction of the health card. I am pleased that we have won a prize for this service with CCC. I congratulate the CCC team and the committed employees of the e-card Serviceline for the outstanding work in the first year and look forward to a successful 2006."

Dr. Erich Laminger, Chairman of the Board of the Main Association of Austrian Social Security Institutions: "We are convinced that all Austrians are in good hands with our partner CCC for e-card issues. I would like to thank the team, who absolutely deserve this prize, for the outstanding collaboration."

Ursula Weisman MA, Manager of Sozialversicherungs-Chipkarten Betriebs- und Errichtungsgesellschaft: "The e-card brings a boost to modernization of the Austrian public services with its function as a citizen card. The technical realization was perfectly rounded off with the customer service of the e-card Serviceline. The CCC team's call center experience gave us optimal support in implementation and roll-out. Together, we gave our best in order to serve all Austrians and all Social Insurance doctors optimally, both technically and communicatively."

DI Volker Schörghofer, Deputy General Director, Main Association of Austrian Social Security Institutions: "The figures on the e-card are impressive. We have sent out 8.5 million e-cards for insured patients and their dependants and expect an estimated 400,000 to 700,000 new issues per year due to loss, theft, name changes or births. The e-card replaces around 42 million health vouchers per year. The e-card Serviceline team proves its 'competence' in every call. Together we see to it that doctors and patients get optimum care."

 

 

CCC already with 11 Awards

The "Golden Arrow 2006" in the category Marketing and PR was this year awarded to Competence Call Center AG. The coveted international Consulting Award was presented in the context of the 3rd com.sult.At what has since become the traditional "60 second pitch," companieswere given the opportunity to present their company and theirperformance within a minute. According to the expert jury, CCC scoredpoints due to its outstanding level of creativity and its originalimage transfer.

 

'Brand'and 'Image' were topics of the panel discussion "Success factors tobuild and brand a trademark," to which Mag. Thomas Kloibhofer, CEO ofCom petence Call Center AG had beeninvited. During the discussion moderated by Johanna Zugmann, DiePresse, the successful Austrian call center visionary revealed thefactors of success of the CCC brand and the continuous expansion of theAustrian company.

"WE ENTER INTO INTERNATIONAL COMPETITION"

Thomas Kloibhofer is convinced that the success of the CCC brand isbased on the idea, its assertiveness and every single employee. "Peoplehave a destiny," states Kloibhofer with positive conviction. It is hisgoal to upgrade the responsibilities and the image of his call centeragents and to show them how successful and competent they are byparticipating in international competitions. The 11 awards won so farare ample proof.

 

"Ihave always surrounded myself with employees and other people who, likeme, are convinced of the CCC brand and the idea behind it and want togo the same path with courage and victory on their minds. We havespecialised on the up-and-coming issue of call center services andfulfil the promise our brand gives, our 'Competence' on the phone, dayafter day after day," confirms CEO Thomas Kloibhofer.

 

More information is available from:

 

Maria Zanetti Communications Management Competence Call Center Berlin | Bratislava | Bucharest | Istanbul | Leipzig | Linz | Vienna | Zurich E-Mail: maria.zanetti|@|yourccc.com Tel.: Austria: +43-1/811 22-7755 Tel.: Germany: +49-30/520 025-755 Tel.: Romania: +40-21/405-9755 Tel.: Slovakia: +421-2/3301-7755 Tel.: Switzerland: +41-44/553-7755 Tel.: Turkey: +43-1/811 22-7755