News and Events
Call Center Trends in Europe
11th Call Center Convention with panel discussion on the code of honour
The call center industry is meeting for the11th time in Vienna on 9 October 2008: during the Call Center Convention 2008, experts from Europe will present their strategies and expertise from the areas of telecommunication, financial services and logistics. Around 150 participants will attend the 11th Call Center Convention and find out about the latest industry trends and developments and use the event for exchanging experiences.
“I am pleased that we have managed to gather the Call Center elite of Europe for the Call Center Convention in Vienna”, says Maria Zanetti, communications manageress of Competence Call Center AG and organiser of the 11th Call Center Convention. “For us, it is important that our guests are able to benefit from the experiences and expertise of our international keynote speakers. Innovative strategies from the different industries as well as well-established success concepts will enrich the creativity and daily business of our guests”, Maria Zanetti believes.
Customer advocacy
The speech of Nicolette Wuring, author of the new book “Customer Advocacy. When You Care, People Notice” is considered a special highlight. The successful manageress and managing director of Dutch consulting agency Customer Management Services, inspires her listeners and readers with her long-standing expertise and passion for values and services, which turn employees and clients into messengers of her company.
Further highlights include keynote speeches by Demet Başak Tekin, Customer Care Director of Turkish mobile phone service provider Avea, Zsolt Szakály, Customer Care Director UPC Hungary and François Rossillion, Senior Expert Distribution at KBC Bank in Belgium.
Panel discussion on the topic of code of honour
Well-known experts from Germany, Austria and Switzerland will discuss whether a code of honour as seal of quality approval is able to salvage the image of the industry or whether voluntary self-monitoring may be sufficient in the battle against shady market participants. They will look into the question of whether a seal of approval is able to create transparency within the industry or whether only legislation can help the industry to be better perceived by the public.
Hall of Fame
The evening highlight of this year’s Call Center Convention is the presentation of the CCC Special Award. In addition to an exchange of experiences among decision makers, the Call Center Convention offers a platform to well-known members of the industry as well as innovators who have significantly influenced and shaped the call center business. CCC general manager Thomas Kloibhofer will present the CCC Special Award to one of these notables. As in the previous years, the award will be presented to someone who has significantly contributed to the call center industry’s image development, and to its general development and professionalisation.
The concluding networking party will provide an opportunity to exchange ideas and experiences with the decision makers of the various industries and countries.
Contact:
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Maria Zanetti |
