In tomorrow's business, service and performance are the deciding factors in the economic success of companies and organisations.

Competence Call Center AG recognised this trend early and provides you with the opportunity to utilise its consulting service in the area of Customer Relationship Management.

We support and advise you on the subjects of call center and Customer Relationship Management in order to help you:

• find customer-friendly solutions
• implement strategies
• optimise existing call centers to
• establish own call centers  

... and all this is just a >click< away.

 

 

The realisation takes place in several steps:

• Initial analysis

• Establishing the strategy

• Setting the goals and tasks

• Conceptual design (Processes, deadlines and tasks)

• Decisions regarding personnel, organizational and technical matters

• Detail planning and implementation

• Employee selection and training

• Optimisation of the contacts and the procedure organisation

Experience:

The Competence Call Center consulting team has successfully built up the largest external call center in Austria.


Practice:
The team consists of experienced managers from different call centers - practical experience for the benefit of practical applications.


Best advice:
Competence consulting means objective consulting, independent of producer and provider.


Requirements:
Our integrated concept and implementation are orientated toward your specific needs and general conditions.


Optimisation:
Competence Consulting not helps to find the optimum solution for establishing your call center, but also helps to optimise existing call centers.


Flexibility:
You decide on the form the cooperation is to take: Management of the entire project, realisation of partial projects or support of the internal Project Manager.


Plan ability:
You determine at which intensity which modules (analysis, strategy development, solution concepts, technology, business processes, recruiting and training, internal and external communication) will be utilised.


Know-how:
You and your employees receive valuable know-how through the joint project work and can only gain through the knowledge transfer.

 

Your Competence Contact Form >>

Mail: competence|@|yourccc.com

 

 

CUSTOMER RELATIONS

Germany: +49-30/520 025-566
Austria - Vienna: +43-1/811 22-7788
Austria - Linz: +43-732/9392-0
Romania: +40-21/405 90 00
Switzerland: +41-44/553-7000
Slovakia: +421-2/3301-7000
Türkei: +43-1/811 22-7788