Following the motto "New Year, New Luck" I commenced my business life in CCC Berlin in January 2006. At the start I began my career as an inbound agent for a large Pay-TV client project. At the time of commencing with CCC I had already finished my degree in Merchant of Telecommunications and gained business experiences over many months in several related fields. My business experiences ranged from employment as an engagement as clerk in a small company to the of organisation of patient appointments at the Deutsches Herzzentrum Berlin.

 

Starting in CCC on the Pay-TV project fullfilled my business life for 1,5 years. Initially I was in charge of the inbound customer support, later I was also on working for the correspondence department on the same project. Additionally I was engaged at the Welcome Desk of the CCC Berlin. At the time that I was looking to find new challenges in my work at CCC, a new project with the biggest online marketplace in Europe started. From the beginning of this project in May 2007 the new tasks and responsibilities meant a lot for me. all for me. Firstly I started with the written customer support, and later I took the responsibility for several coaching- and quality assessments for the correspondence team.

 

In November 2007 I was assigned to the Team Management. In this field I I found that I could further develop my knowledge and I enjoyed the work with my colleagues. But even this change hasn't been the last. Since August 2008 I worked through an external training for quality program which has been the main base for my current tasks. Since January 2009 I have lead the Quality Management of the mail, outbound, inbound and automatical processes departments at the CCC Sites of Berlin and Leipzig.

When I moved from Switzerland to Berlin, Germany I was looking for new frontiers. I found them after some small sidesteps in October 2007 at the CCC.

 

When I joined CCC I quickly got to know lots of kind and open minded people who integrated me in a quick and friendly way into my new surroundings. My decision to settle down in Germany has proven to be the right one for me especially with regards to my work at the CCC Berlin. I have always felt welcome in the CCC-Family. 

 

I started my career at CCC as a customer-support agent in a project that worked on offline orders of goods. . The duties that I have undertook have been interesting and varied When I was asked in 2008 to participate in a new start project the decision was not easy for me. I did though acceptthe new challenge with the aim of developing my business knowledge: At the same time there was also a major focus on customer support which gave me the opportunity to work on my aim to follow the service orientation of CCC.

 

I started in my new role on the project as a contact person for one of the biggest online car marketplaces and I was responsible for answering all the questions from the private customers.

 

Now I help the team as Team Support and as a team everyday we do our best to fulfil the expectations of our client and their customers..

 

Every day I look forward to the challenges that arise as a result of the direct work that we undertake with our client and its customers. In my role as Team Support I am charged with the responsibility of disseminating all new information to the team and implementing processes that will assist us in achieving our aim of ensuring that every day is a successful one.

As an agent in an Inbound team for a large Pay TV client I knew I had to prove my ability in handling service oriented questions. Through my displayed enthusiasm I was able to carry forth the CCC spirit via improved quality assurance. In addition to my responsibilities on the phone and within the range of quality management and correspondence - I became acquainted with customer orientation in real time. My team consists of young, dynamic people, who shape a friendly working environment . CCC offers the possibility of new challenges and new projects for everyone. I have also been provided the opportunity to take on the role of Team Manager and I look forward to new and exciting responsibilities within the circle of the CCC family!

I cant believe that It  will be almost 2 years since  I attended an interview in the CCC Bratislava, and subsequently began working on a project for a low-cost international carrier as a reservation agent.  The CCC philosophy is that staff feel comfortable, are happy and work on projects that are of  interest to them . Such a strategy is most certainly important, and I can assure you  extremely effective in assisting my integration into the CCC family.

 

When I started I had an opportunity to develop very quickly, especially in the areas of communication and understanding the philosophy of telecommunications services.    After only a  short time in the company, I had a great feeling about the choice I had made to join CCC  and the my colleagues are now my friends which continues to build a strong team spirit at this location.

As a booking agent I dealt with all kinds of scenarios   including informing passengers  of  canceled flights. When providing such sensitive news you become acutely aware of the importance of  good communication skills and having an understanding of  psychology.  Even when you are relaying negative news you still need to think of a way to provide the customer with a level of satisfaction After several months CCC Bratislava  received its first outbound project for an Austrian provider of telecommunications services. This provided a  new  challenge for me.  The  project was very demanding and it  became a milestone and turning  point for me personally.
During 2008, Bratislava received another outbound project and it became my role  to manage Bratislava outbound team. As part of my responsibilities I look at helping the team with their motivation and learning to understand and react to customer needs.

 

The fact that in Feb. 2009 I am still within the CCC Team and looking forward to the future is testament to the opportunities that CCC can offer.

I became a member of the CCC Family in  March 2007.  This was partly due to  my then classmate, who had worked for several months in the position of Booking Agent on a project for a low-cost international air carrier. It was through my friend that I learned of the opportunity and having seen their positive response to the working environment I was not hesitant in sending in my resume. Since I was also studying  tourism I considered the role to be an  excellent opportunity to combine my study with practical experience.

Starting in a any new role can be a stressful experience but at CCC the process was made simpler.   After the successful completion of the interview process, which was focused on linguistic knowledge, extensive  training in the reservation system began.  This training also included the more  familiar type of work experience including listening to other experienced agents. Communication training is viewed as the essential element in preparing the agent to start work on the phones.
Careers  in call centers have always surprised me in the way that they can offer many and varied challenges and experiences. Addressing the first call for each agent is an unforgettable experience..  After time you are able to respond to questions with greater speed and knowledge and you develop your own way of making the customer feel comfortable even in stressful situations where the customer may not be initially happy with a response.

During my time at CCC, I have undertaken various courses  covering linguistics, technical systems  and the broader issue of  communications. I have also been privileged to move in my career and I currently  work as a Support Team on a new project, for  an international air carrier. This position had provided me with  an enormous challenge and one that is based on the CCC philosophy of teamwork. On a personal note my new role has allowed me to develop personally as I assist new starters to assimilate into the CCC family and also assist experienced agents when they are dealing with difficult situations.

After working for 8 years on a cruise ship as a Shop Assistant I did not think that I would find another job that would also offer me a dynamic and interesting environment in which to work.

 

To my surprise though at CCC I am completely satisfied and happy in my position as a Team Support for an international airline. But lets start my story from the beginning…

 

I was born in Bulgaria and for the past few years I have been living in Romania. When I finished my career working on cruise ships I also decided that it was time to take a break and enjoy some relaxing moments. However my adventure spirit did not let me stray too far away from the active life, and when a friend called me in March 2008 to tell me that a company was looking for native Bulgarians for a Call Center Agent position, I grabbed the opportunity and submitted my CV, without knowing exactly what to expect. A few days later after successfully completing the interview process, I was on the phone with my first customer. Ii did not take a long time to realize that this was going to be the perfect place for me. Working with young people in a dynamic atmosphere and meeting challenges every day, I simply fell in love with my job. But this was not the end of my story..

 

In December 2008,I was presented with an opportunity to take over the position ofTeam Support, which I accepted immediately. Now is the time to thank to all people, who trusted me and supported me in this period. As a Team Support my job become even more interesting.

 

Drawing on all my experiences I know that the satisfaction of the customer is the most important aspect in every company. To ensure that this continues to occur at CCC It is with pleasure that I work everyday with this in mind whilst also assisting my team to improve their customer service skills.

In July 2008 I decided to change something in my life and to think more seriously about my future - this was the time when I joined CCC, as a Reservation Agent for an international airline. CCC was the first company I had worked for so I was a little bit anxious, but at the same time, I was also proud to have been accepted in a multinational company.

 

I found the environment to be great here I was always surrounded by enthusiastic, warm and joyful people and those people would later become my team colleagues. This warm and supportive environment was one of the main reasons that I developed more courage and self confidence day by day.

 

I decided to give my best to CCC and to prove that for my age of 20 years I was someone worth putting effort into. I tried to please the people who had given me a chance at the start and the same persons that helped me to develop myself in the area of Customer Service..

 

After I had been working for 4 months , and based on my own results, CCC presented me with an opportunity to be the Team Manager for a new project.

 

I accepted the proposal without any hesitation and with the thought that this an opportunity that is not presented to you everyday.

 

I am in the position of Team Manager now and everyday I am mindful that with my hard work and commitment I will again meet the expectations of the role. I am grateful to CCC for the chance that it has given to me to start a successful career.

When we try to define success, remember this important thing. Success is a journey. It has multiple peaks and not one ultimate pinnacle. One success builds on another. Setbacks and mistakes will also help us to build success. At different periods of our lifes, success is defined differently. In our career, at a more junior level, the success can be defined by exceeding the job requirements or getting a promotion.

 

One of my definitions of success in my career at this point - is the number of achievments I mentored to higher levels within my daily activity. When all this package is reaching a certain level of skills and knowledge and is respected by the structure where I am working in and by our business partners, for me it means that I have achieved some amount of success as far as my career is concerned.

 

My name is Adriana Bogdan….and here I am after performing great inbound and outbound challenges within the numerous International Finance Service Company, Publication Houses and International Telecommunications projects for almost 2 years for our new CCC Bucharest location, again I am living a new unique experience near by a long way journey for a very well known auction house.A challenge is a practical task that can be completed by a team of volunteers. The volunteers work together, they are improving the team working skills, they are tackle an issue that is of real benefit to their efforts for their final purpose – that one of winning success.

 

…..and here they are Andra Olaru, Mirela Obrisca and Catalin Neatu facing everyday new challenges within their daily work as Customer Support and Customer Sales Representative for our external partner.

 

After months of intensive training  we start our journey at the 1st of October 2008 when everything under the surveillance of our best trainer of our partner became reality.

 

Those who knows me well, will be able to say that most of the time when I speak, I focus on positives, on encouragements rather then discouragements, even in meetings I tend to make everyone focus on MOVING FORWARD rather then dwelling in the past because a sincere encouraging word in a difficult situation is much more effective than any medicine.

 

An anxious heart weighs a person down, but a kind word cheers him up and that is the reason for saying that it is always healthy to start, work, develop and grow within every challenge everyday because it is only in your power to reach your success and your goals!

 

In the search of new challenges, Competence Call Center came across my path. I began working with Competence Call Center in August 2008, and I undertook my work with much enthusiasm. My time as an agent was an exciting, enriching and diverse experience for me. The knowledge acquired in the intensive training provided allowed me to successfully master the challenges that came with daily customer contact. It was rewarding to use this in my daily operational tasks so as to be able to provide assistance and give solutions to any queries that may have arisen from clients. I was then offered the opportunity to, after a short time, undertake the operational tasks of a Senior Agent. I thus became the link between team management and an agent. I became a support unit who contributed to the constant improvement and advancement of the agents. I also provided constructive feedback when it was necessary.

 

The constant development of each agent and of the team as a whole, was the most rewarding part of my work. I was also recently given the opportunity to go abroad , in order to further my training, improve my knowledge and to gain new experiences. I approached and undertook this new venture with much enthusiasm. In summary, I am very proud to be part of this motivated and engaging team at CCC. The path which I have taken has let me to my desired goal, and I plan to continue, with my colleagues, down this path in the future.

From the first instance I entered CCC at Leipzig, I was impressed with the pleasant atmosphere of the office, as well as the friendly interaction between myself and my future prospective colleagues. Ten days later I began my training for a large on-line auction house at the Leipzig location. After my training was completed, I happily commenced work on this project as call center agent. The working environment, as well as my new colleagues, re-invigorated my enthusiasm on a daily basis. During this time I received an offer to be allowed to learn the training program for a new international client. This gave me the opportunity to travel to Ireland for four weeks to visit with the new clients. I accepted this offer with immense excitement. In the European head office of a world-wide active on-line bank, I had to participate in a comprehensive training program. Since an important part of the training was in English , this also gave me the opportunity to extend my knowledge of English even further.

 

Upon our return from Ireland, the new project at CCC in Leipzig began. -. I was afforded the task of being team manager within this small group of 20 people. During this time, I was able to use my existing knowledge, and at the same time also utilize my newly acquired skills. .New challenges, my tasks list, the close interaction with our clients as well as the interaction with my colleagues inspired me on a daily basis. . This small group project, even though it is relatively new, has matured quickly in the short time that it has been running, and through this continued improvement I look forward to being able to write about many other future success stories that will hopefully come out of CCC in Leipzig.

My history in the Competence call center begins at a timewhen the enterprise was still in its infancy. I started my career in 1999 as Call Center Agent where I worked on a variety of Inbound of projects. It was during this stage of my career that I came to understand and appreciate the positive effects of a pleasant work environment and the importance of camaraderie between my team members.

I was afforded the opportunity during this period to gain valuable experience on many varied projects covering inbound and outbound situations. In the role as a Team Support person and later in the role of Team Manager I was confronted with many new and demanding tasks, which provided me with an opportunity to advance personally . During my study of the Education Science - and now as Diplomandin -, I have found that CCC provided me with valuable case study material and my colleagues also shared valuable work experiences that I was able to learn from.

In October 2008 an opportunity was available where I was able to prove my abilities within the area of Human Resources via undertaking a major task relating to personnel recruitments. My new field of work is extremely enjoyable for me and presents me with new challenges on a daily basis.  I am especially pleased and inspired to work in an environment where their needs to be both local and international cooperation with the 7 other locations of the Competence Call Center. With much joy and curiosity I look to the future of CCC as a member of the HR team!

When I applied in October 2005 to the CCC, I was in the search of a “job “.

 

It did not take me very long to discover that t I had found far more than that, I had found a career. Aside from the many and varied business experiences that I have had, both practically and via training courses I am pleased to say that I have developed many friends in the team of CCC. After 3 year enjoyable years in my initial role I took over the position of Team Support. This new role has made it possible for me to expand my experiences, acquire new knowledge and meet new people. Every day I find there is always something new to learn and no day is like the one before. I look forward to many more interesting, exciting, and successful times as part of the CCC team.

As a Telephone Operator with many years of experience in the call center industry, I applied for a position within the CCC Zurich Team. After successfully obtaining the position, I began my career at CCC in May 2006. For one year, I was given the opportunity of working for a leading European, on-line Travel company. Whist working for this company, I was given appropriate internal training which gave me a good and comprehensive knowledge of the Travel sector. I continued to further my experience in the travel sector by working on projects for a renowned Swiss Airline; as well as for a leading, World-Wide Luxury Hotel Chain. A great enjoyment for me, since I was having contact with customers World-Wide. Due to my own experience of travelling to foreign countries. I was able to assist the customers with the extra accurate, inside information which comes with personal experience.

 

When CCC obtained a new project from the telecommunications sector in July 2007, I was given the great opportunity to be Team Leader for the newly introduced project. In this position, it is important to me that I not only represent my team in the daily tasks of the project but to also offer support to my team in the area of personal development. The many successes achieved by of my co-workers, makes me pleased and confident in my work. It has been as pleasure to have had the responsibilities and variation, within the multicultural and dynamic surroundings of CCC Zurich. I am therefore happy with my decision to work for CCC and I look forward to the future success of this great enterprise.

In April 2006, I started working as a Call Center Agent as CCC Zurich. When I started, I had no idea that I would feel at home at CCC so quickly. At this time, CCC Zurich was a young addition to CCC and the possibilities for my development and new experiences were great.  So while working at CCC Zurich, I have worked in seven Inbound projects, two Outbound projects and in five languages. This added both variation and great enjoyment for me. I went from being a Coffee specialist to working as an assistant in a Textile shop. After which I went on to work as a travel agent where I booking flights, car hire and world-wide hotels for our customers. I accomplished this last as private Concierge for well ex customer from the whole world, to who also the most exclusive desire is met.

 

The young, open and variety fill team of the CCC, inspired me in such a way that I soon realized that it was clear that I had found the my perfect place of work. In July 2007, CCC obtained a new customer from the telecommunications sector and I was given the chance to be the support for the team. This task was both enriching to me and for my quality as a team coach. In my position, I am responsible for 120 co-workers and the quality of work that that is put out. I am responsible for keeping my co-workers permanently motivated, as to ensure maximum output within the team. I find a great level of satisfaction within this position, as it gives me the opportunity to share my knowledge and put my professional training into practice everyday at CCC. By working at CCC Zurich, I have gained knowledge of a language and views of a refurbished industry, which I would hardly have found elsewhere or in such variety. I look forward to being apart of the CCC family for longer, to meeting many more young people and having the opportunity to develop myself even further.