My story at CCC began after I started going stir crazy a few months into my maternity leave and I realised how much I needed a change, I had to find a new job!

I applied for a position at CCC which had opened a brand new call centre in Istanbul, and I can still recall my first impressions.  The CCC office was not the classic call centre with tight booths that I expected, but quite the opposite, everything was open, relaxed and pleasant.

On successfully passing the selection process, I began my career as an agent on the 19^th of October 2009 in CCC Istanbul.  Upon commencing at CCC I had limited call center experience but what I did have was motivation a sense of fun and a willingness to lean and develop.

In a few short months I was promoted to Team Manager and fulfilled this position for just under a year.  Following my position as Team Manager I worked within the Quality Management section where I was responsible for training programs.

In June 2011, I received a completely new challenge from CCC. A new German-speaking project was launched in Istanbul and I was offered the chance to take over the project management function. I was thrilled with this new challenge.  My personal goal has and always will be to continue to develop and take on new challenges, and I had the opportunity presented to me once again at CCC.

I'm proud  to say that I have a great team on my side and that they impress me with their skills and work ethic.

Since the launch of the project we have continued to impress our customer. 

I hope that my project at the Istanbul location continues to be successful and that we will continue to grow and develop our partnership.

When I started work at CCC Berlin in February 2009 as a Call Center Agent I only planned to stay for six months. Both the project I was assigned to and CCC provided me with the opportunity to improve my existing skills and gain further experience, meaning that more than two years later I am still happy to be part of the CCC family.

I began work in 2009 at the same time as the project was introduced, working first in customer service on incoming calls and then later also on outgoing calls. This helped me to continually expand and consolidate my professional knowledge.

Having completed an internal training programme I am now qualified to help my colleagues improve their skills base and I am also regularly involved with training new members of staff. In addition to these responsibilities I also support Quality Management with my knowledge base and cheerful demeanour. My work is extremely diverse and every day brings with it exciting new challenges and experiences. I am excited to see what CCC still has in store and I look forward to everything that is yet to come.

My name is Eberhard Schönle, I am 33 years old and I work at the CCC Campus, Competence Call Center’s internal programme for further education and training. The campus offers not only job and project-specific training but also language courses and leisure programmes for all employees at the Berlin location.  

I started working for CCC back in February 2002 at the Vienna headquarters. My career at CCC started in the conventional manner – I worked as a customer advisor on outgoing calls for Austria’s largest telecommunications provider. I soon progressed to supervising the project as a Team Manager and provided my colleagues with useful tips on sales techniques and telephone tariffs etc. In addition to this project I was also allocated further, smaller projects, including for the largest Pay-TV provider in the Germany-Austria-Switzerland region. My team demonstrated particular success in the area of contract cancellations – our efforts and our ability were recognised by the Austrian Association for Direct Marketing and we were award a Golden Columbus for the best outgoing campaign. Thanks to this award the very first German location, CCC Berlin Friedrichshain, was able to secure an ongoing partnership with the client in question.

I was delighted to accept the offer to support a new project start in Berlin and subsequently moved there for nine months. The lively city really got under my skin and after another short stint at CCC Vienna, I decided to make a permanent move to the German capital and work as a trainer for the Quality Management aspect of the project in question. This involved providing not only communication training but also business-specific training. I am especially pleased that the partner on this project continues to choose CCC to provide its Customer Service.

In 2007 we received a new project and I was asked if I would like to provide qualitative support in the form of training. I was, of course, delighted to accept this opportunity and proceeded to work as the quality assurance representative and trainer on what has now become CCC’s largest project to date. As this project was also outlined to start at CCC Leipzig I provided support there for a short twelve months, building up the core team and prepared my colleagues to carry out the independent day-to-day running of the project.

After my return to CCC Berlin I applied for the position of CCC Campus Trainer and successfully completed the assessment centre. I find the fact that my work extends across both different projects and the entire location really exciting. Planning training sessions and programmes and developing workshops according to requirements together with the project representatives is one of the many areas of my job where I can not only apply the experience I have acquired, but which also benefits my personal development.  

Looking towards the future is a thrilling prospect – I am not only interested in my own personal development but am excited to see how CCC continues to develop and I am pleased to play a role in this ever-expanding company.

My name is Nadja Kanada and my career at CCC Vienna began in November 2009 working on two projects, one for a well-known Austrian energy provider and the other for a travel agency. Prior to that I I had job roles which included a store manager in the retail sector and I also began a nursing qualification, however I did not complete this as I decided to pursue a new career path.

After about nine months as a Call Center Agent at CCC Vienna I joined the backoffice team where I was responsible for written customer communication including emails, open contracts and orders.

My sunny and friendly disposition provided agents with excellent support and I was always happy to take escalation calls. 

2011 brought with it the opportunity for me to progress at an internal level and take on new responsibilities. This means that in June 2011 I became a passionate member of Team Support at CCC Vienna and my advice to customers and colleagues alike is always accompanied by a smile. I have already worked on a variety of projects covering different sectors and I am excited to see what the future has in store in terms of new tasks!

From time to time I also provide on-site support for one of our partners, working on the switchboards and transferring calls.

In my spare time you will normally find me in the great outdoors, out and about with my three dogs. I am looking forward to upcoming CCC projects and the new responsibilities they will bring!

Today I would like to tell you a little about myself, and how I came to work for CCC. My name is Julia Pokrandt, I am 32 years old and I am from Leipzig.

I can still vividly remember my job interview at CCC. I had no previous experience of working in a call center and everything I did know about them was all hearsay. On arriving at CCC I was greeted by a surprisingly warm atmosphere. I was impressed by the sleek elegance of the location and the close-knit team.

So needless to say, I was even more delighted when I heard that I was going to be a part of this team. On 21 September 2009 I became a CCC team member working as part of a large project for the online sector. In the space of 16 months I gained a great deal of experience in telephone customer services, with the role challenging me anew every day. Since February 2011 I have been providing HR team support. I love the fact that every day brings with it new challenges and I hope that this will continue for a long time to come.

I commenced my employment in Competence Call Center after completing my school leaving examination, as an Inbound Agent for a large mobile phone provider.

The skills of individuality and flexibility in customer service, which one has to bring along as a call center agent and the handling of many different customer inquiries fascinated me from the beginning and I really enjoyed the Call Center Business immediately.

Initially I only wanted to stay in CCC until I started my civil service but then I agreed with my project manager to return again to CCC when I commenced my further studies.

Following my reemployment in 2007 I worked again for projects from the mobile telephony industry. Already trained and educated in all aspects of communication and customer service the reentrance was completed easily and I was able to extend my knowledge as well as my competence over the following years in order to positively affect the achievements of our team.

At the beginning of 2010 I felt ready for new tasks and applied for a position as Team Support to further develop myself and to accept new tasks and challenges. With my admission in the support team further education and training courses started, that prepared me for my new tasks and provided me with deeper knowledge – a continuous process still continuing today.

The support of our agents is my top priority, be it in technical questions or in their permanent education and training.

I am always pleased when my team members come over to me and look for support and I am able to help them with their questions and concerns.

Following the motto "New Year, New Luck" I commenced my business life in CCC Berlin in January 2006. At the start I began my career as an inbound agent for a large Pay-TV client project. At the time of commencing with CCC I had already finished my degree in Merchant of Telecommunications and gained business experiences over many months in several related fields. My business experiences ranged from employment as an engagement as clerk in a small company to the of organisation of patient appointments at the Deutsches Herzzentrum Berlin.

Starting in CCC on the Pay-TV project fullfilled my business life for 1,5 years. Initially I was in charge of the inbound customer support, later I was also on working for the correspondence department on the same project. Additionally I was engaged at the Welcome Desk of the CCC Berlin. At the time that I was looking to find new challenges in my work at CCC, a new project with the biggest online marketplace in Europe started. From the beginning of this project in May 2007 the new tasks and responsibilities meant a lot for me. all for me. Firstly I started with the written customer support, and later I took the responsibility for several coaching- and quality assessments for the correspondence team.

In November 2007 I was assigned to the Team Management. In this field I I found that I could further develop my knowledge and I enjoyed the work with my colleagues. But even this change hasn't been the last. Since August 2008 I worked through an external training for quality program which has been the main base for my current tasks. Since January 2009 I have lead the Quality Management of the mail, outbound, inbound and automatical processes departments at the CCC Sites of Berlin and Leipzig.

When I moved from Switzerland to Berlin, Germany I was looking for new frontiers. I found them after some small sidesteps in October 2007 at the CCC.

When I joined CCC I quickly got to know lots of kind and open minded people who integrated me in a quick and friendly way into my new surroundings. My decision to settle down in Germany has proven to be the right one for me especially with regards to my work at the CCC Berlin. I have always felt welcome in the CCC-Family. 

I started my career at CCC as a customer-support agent in a project that worked on offline orders of goods. . The duties that I have undertook have been interesting and varied When I was asked in 2008 to participate in a new start project the decision was not easy for me. I did though acceptthe new challenge with the aim of developing my business knowledge: At the same time there was also a major focus on customer support which gave me the opportunity to work on my aim to follow the service orientation of CCC.

I started in my new role on the project as a contact person for one of the biggest online car marketplaces and I was responsible for answering all the questions from the private customers.

Now I help the team as Team Support and as a team everyday we do our best to fulfil the expectations of our client and their customers..

Every day I look forward to the challenges that arise as a result of the direct work that we undertake with our client and its customers. In my role as Team Support I am charged with the responsibility of disseminating all new information to the team and implementing processes that will assist us in achieving our aim of ensuring that every day is a successful one.

As an agent in an Inbound team for a large Pay TV client I knew I had to prove my ability in handling service oriented questions. Through my displayed enthusiasm I was able to carry forth the CCC spirit via improved quality assurance. In addition to my responsibilities on the phone and within the range of quality management and correspondence - I became acquainted with customer orientation in real time. My team consists of young, dynamic people, who shape a friendly working environment . CCC offers the possibility of new challenges and new projects for everyone. I have also been provided the opportunity to take on the role of Team Manager and I look forward to new and exciting responsibilities within the circle of the CCC family!

I became a member of the CCC Family in  March 2007.  This was partly due to  my then classmate, who had worked for several months in the position of Booking Agent on a project for a low-cost international air carrier. It was through my friend that I learned of the opportunity and having seen their positive response to the working environment I was not hesitant in sending in my resume. Since I was also studying  tourism I considered the role to be an  excellent opportunity to combine my study with practical experience.

Starting in a any new role can be a stressful experience but at CCC the process was made simpler.   After the successful completion of the interview process, which was focused on linguistic knowledge, extensive  training in the reservation system began.  This training also included the more  familiar type of work experience including listening to other experienced agents. Communication training is viewed as the essential element in preparing the agent to start work on the phones.
Careers  in call centers have always surprised me in the way that they can offer many and varied challenges and experiences. Addressing the first call for each agent is an unforgettable experience..  After time you are able to respond to questions with greater speed and knowledge and you develop your own way of making the customer feel comfortable even in stressful situations where the customer may not be initially happy with a response.

During my time at CCC, I have undertaken various courses  covering linguistics, technical systems  and the broader issue of  communications. I have also been privileged to move in my career and I currently  work as a Support Team on a new project, for  an international air carrier. This position had provided me with  an enormous challenge and one that is based on the CCC philosophy of teamwork. On a personal note my new role has allowed me to develop personally as I assist new starters to assimilate into the CCC family and also assist experienced agents when they are dealing with difficult situations.

After working for 8 years on a cruise ship as a Shop Assistant I did not think that I would find another job that would also offer me a dynamic and interesting environment in which to work.

To my surprise though at CCC I am completely satisfied and happy in my position as a Team Support for an international airline. But lets start my story from the beginning…

I was born in Bulgaria and for the past few years I have been living in Romania. When I finished my career working on cruise ships I also decided that it was time to take a break and enjoy some relaxing moments. However my adventure spirit did not let me stray too far away from the active life, and when a friend called me in March 2008 to tell me that a company was looking for native Bulgarians for a Call Center Agent position, I grabbed the opportunity and submitted my CV, without knowing exactly what to expect. A few days later after successfully completing the interview process, I was on the phone with my first customer. Ii did not take a long time to realize that this was going to be the perfect place for me. Working with young people in a dynamic atmosphere and meeting challenges every day, I simply fell in love with my job. But this was not the end of my story..

In December 2008,I was presented with an opportunity to take over the position ofTeam Support, which I accepted immediately. Now is the time to thank to all people, who trusted me and supported me in this period. As a Team Support my job become even more interesting.

Drawing on all my experiences I know that the satisfaction of the customer is the most important aspect in every company. To ensure that this continues to occur at CCC It is with pleasure that I work everyday with this in mind whilst also assisting my team to improve their customer service skills.

In July 2008 I decided to change something in my life and to think more seriously about my future - this was the time when I joined CCC, as a Reservation Agent for an international airline. CCC was the first company I had worked for so I was a little bit anxious, but at the same time, I was also proud to have been accepted in a multinational company.

I found the environment to be great here I was always surrounded by enthusiastic, warm and joyful people and those people would later become my team colleagues. This warm and supportive environment was one of the main reasons that I developed more courage and self confidence day by day.

I decided to give my best to CCC and to prove that for my age of 20 years I was someone worth putting effort into. I tried to please the people who had given me a chance at the start and the same persons that helped me to develop myself in the area of Customer Service..

After I had been working for 4 months , and based on my own results, CCC presented me with an opportunity to be the Team Manager for a new project.

I accepted the proposal without any hesitation and with the thought that this an opportunity that is not presented to you everyday.

I am in the position of Team Manager now and everyday I am mindful that with my hard work and commitment I will again meet the expectations of the role. I am grateful to CCC for the chance that it has given to me to start a successful career.

From the first instance I entered CCC at Leipzig, I was impressed with the pleasant atmosphere of the office, as well as the friendly interaction between myself and my future prospective colleagues. Ten days later I began my training for a large on-line auction house at the Leipzig location. After my training was completed, I happily commenced work on this project as call center agent. The working environment, as well as my new colleagues, re-invigorated my enthusiasm on a daily basis. During this time I received an offer to be allowed to learn the training program for a new international client. This gave me the opportunity to travel to Ireland for four weeks to visit with the new clients. I accepted this offer with immense excitement. In the European head office of a world-wide active on-line bank, I had to participate in a comprehensive training program. Since an important part of the training was in English , this also gave me the opportunity to extend my knowledge of English even further.

Upon our return from Ireland, the new project at CCC in Leipzig began. -. I was afforded the task of being team manager within this small group of 20 people. During this time, I was able to use my existing knowledge, and at the same time also utilize my newly acquired skills. .New challenges, my tasks list, the close interaction with our clients as well as the interaction with my colleagues inspired me on a daily basis. . This small group project, even though it is relatively new, has matured quickly in the short time that it has been running, and through this continued improvement I look forward to being able to write about many other future success stories that will hopefully come out of CCC in Leipzig.

As a Telephone Operator with many years of experience in the call center industry, I applied for a position within the CCC Zurich Team. After successfully obtaining the position, I began my career at CCC in May 2006. For one year, I was given the opportunity of working for a leading European, on-line Travel company. Whist working for this company, I was given appropriate internal training which gave me a good and comprehensive knowledge of the Travel sector. I continued to further my experience in the travel sector by working on projects for a renowned Swiss Airline; as well as for a leading, World-Wide Luxury Hotel Chain. A great enjoyment for me, since I was having contact with customers World-Wide. Due to my own experience of travelling to foreign countries. I was able to assist the customers with the extra accurate, inside information which comes with personal experience.

When CCC obtained a new project from the telecommunications sector in July 2007, I was given the great opportunity to be Team Leader for the newly introduced project. In this position, it is important to me that I not only represent my team in the daily tasks of the project but to also offer support to my team in the area of personal development. The many successes achieved by of my co-workers, makes me pleased and confident in my work. It has been as pleasure to have had the responsibilities and variation, within the multicultural and dynamic surroundings of CCC Zurich. I am therefore happy with my decision to work for CCC and I look forward to the future success of this great enterprise.