International congress of the call center and customer care industry
The 13th Call Center Convention on 14th October 2010 in Studio 44 in Vienna
At the 13th Call Center Convention on 14th October in Studio 44 in Vienna, international experts present their customer contact strategies of tomorrow. Under the topic of "Markets in motion - Taking a look at customer care in Europe, Asia and America", this year’s participants can find out all about the trends and developments in the call center industry around the world. As a platform for international exchange of experiences, the convention takes a look beyond the borders of Europe to the call center and customer care industry in Asia and America.
The moderators of this year’s Call Center Convention are Dr Hüseyin Güngör, Chief Customer Officer at Emotionalloyalty Consultancy, Netherlands and Manfred Stockmann, president of the Call Center Verband Deutschland e.V. in Germany and vice president of the European call center umbrella organisation ECCCO.
“At this year’s Call Center Convention, our speakers and guests from around the world take a closer look at the call center and customer care industry in Europe, Asia and America. We provide insight into the trends and developments of the various markets worldwide and introduce success strategies and concepts”, says Margit Edelsbacher, M.A., CCC Event Manager and organiser of the 13th Call Center Convention.
The keynote speakers of the Call Center Convention 2010
As a special highlight this year, CCC presents speakers from America and China.
Under the title of “The Re-Birth of Customer Service as North America emerges from the Recession”, Robert Murray, CEO, GrowthPoint, Canada, talks about American strategies for the time after the crisis and introduces solutions for the conditions of the upcoming economic upswing.
Xi Zhao, founder and president of the CCMWorld Group, China, in his talk “The Call Center Industry in China – past, present and future” deals with the history of the Chinese call center industry and provides a comprehensive overview of the developments and challenges of this interesting market.
The other international Speakers at this year’s Call Center Convention are:
- Haktan Kilic
Vice President Customer Care, Türk Telekom, Turkey
- Natalia Kabakova
Head of Customer Service, DHL Express Russia, Russia
- Anna Szylhabel-Godala
Operations Director, Electronic Banking Centre Bank PEKAO S.A., Poland
- Armelle Balenceu
Director of Marketing, Direct Sales and Customer Care, Direct Energie SA, France.
Panel discussion: “International customer care – common and different grounds”
Following the keynote speeches, a high-carat panel of experts chaired by CCV president Manfred Stockmann, will discuss international topics of the call center and customer care industry. The experts track down the developments and trends of the various markets and talk about their own experiences in the business.
The 5th CCC Special Award
The evening highlight of the 13th Call Center Convention will once again be the presentation of the CCC Special Award to an outstanding personality in the industry. Last year, Madalina Vilau, initiator of the first Customer Care Conference & Expo in Bucharest and founder and editor of the Romanian trade magazine “Call Center Magazine” was honoured with this award.
About the Call Center Convention
The Call Center Convention is hosted by Competence Call Center and will take place for the 13th time this year in Vienna’s Studio 44. The Convention is an international Call Center und Customer Care event that promotes the exchange of ideas as well as knowledge sharing among international industry experts.
Call Center Convention 2009
This was the Call Center Convention 2009 >>
| Margit Edelsbacher |
