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CCC BESTshoring – the next dimension of Communication
Service Quality focusing on reduced costs - with CCC BESTshoring, a potential saving of up to 20% can be attained.
CCC BESTshoring presents itself as a value orientated positioning of Call Center services. „Customer segmenting can be converted cost-effectively in Call Centers “ states Mr Christian Legat, COO Competence Call Center AG. Individual client segments can differ in price in relation to the services which are provided. Those customers with the highest value point would be serviced in their homeland (Onshoring) and those customers with a marginal value point could be serviced in a neighboring foreign language speaking country (Nearshoring). Thus for this example to take place in the UK, your customers could have their written inquiries answered by the Slovak CCC Team, while their verbal inquiries can be addressed by the Englisch speaking CCC Istanbul or CCC Bucharest Team. CCC BESTshoring has the advantage that it allows you to address your customers exact needs; contrary to Nearshoring, which is purely based on cost-orientated results.
„CCC BESTshoring is important as it allows you to have the correct mix at all Call Center locations with a single supplier guaranteeing quality“ adds Mr Legat. „CCC offers the BESTshoring strategy to customers with a Call Volume base of 100 agent positions. Our customers at this level will have a partner working in their native language. As an Internationally Recognized Call Center, specializing in individually tailored customer service, we are well placed to take control of your customer interaction and demonstrate the advantages that our BESTshoring system will provide to you. The BESTshoring solution is underpinned by dedicated project managers providing a single interface between the customer and our company”, explains Mr Peter Kloibhofer, Customer Relation Manager for CCC.
Outsourcing as a corporate strategy remains as, if not more relevant, in the current economic times as a tool to effectively manage customer communication. Outsourcing customer communication through external professionals is a strategic decision, which extends over all industries, institutions and countries alike. Concentration on the core business and moving fixed costs into variable costs is now, more than ever, the driving force for the decision to outsource client services. „In the current financial climate our solution of BESTshoring offers our internationally based customers a genuine potential to increase value “says Peter Kloibhofer.
With CCC recently receiving the „Top Outsourcer Award in EMEA (Europe, the middle east, Africa) “, CCC has solidified its position as the industries’ leading service provider for BESTshoring. To date, CCC successfully manages international enterprises from a variety of industries from the locations in Austria, Germany, Switzerland, Slovakia, Romania and Turkey. As a service provider with a high focus on quality, CCC handled so far over 100 million customer interactions. With over 2500 employees, CCC has cemented itself as the industry benchmark for both Incoming hotlines and Outgoing campaigns. CCC offers services in more than 20 languages and proved its competence by achieving 26 international awards within the Customer Service Call Center industry.
| Marianne Rutrecht |
