Keynote Speech of Carita Vallinkoski, Expansion Management CCC, about People Management, Leadership & Motivation in the Call Center

Carita Vallinkoski, multi award winning Call Center and Expansion Manager for Competence Call Center AG, will speak about „Outstanding Customer Service“ on the 1st of December at the this year´s Marketing and Innovation Forum in Munich. Carita will be the only female speaker at this event that will host several international experts, such as Kevin Roberts, CEO of Saatchi and Saatchi worldwide, Don Peppers, prominent personality in Customer Relationship Management and co-founder of Rogers and Peppers Group, and Bernd M. Michael, President of the German Marketing Federation. Carita Vallinkoski will talk about her experiences in the field of people management and leadership and about what is important in daily customer contact.

 

Marketing & Innovation Forum Europe 2009

01./02 December 2009

Arabellasheraton Grand Hotel Munich

Arabellastraße 6, D - 81925 Munich

 

Speaker:

Carita Vallinkoski, Expansion Management Competence Call Center AG

Kevin Roberts, CEO Worldwide Saatchi & Saatchi in New York

Don Peppers, Co-founder of the Peppers & Rogers Group

Hermann Simon, Chairman of SIMON-KUCHER & PARTNERS Strategy and Marketing Consultants

Bernd M. Michael, President of the German Marketing Federation

Mark Renshaw, “Digital Practice Lead” at Leo Burnett Worldwide in Chicago

 

Further information, Program and Registration at http://www.mifeurope.com

 

 

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Marianne Rutrecht Public Relations Competence Call Center Berlin | Bratislava | Bucharest | Istanbul | Leipzig | Linz | Vienna | Zurich E-Mail: marianne.rutrecht|@|yourccc.com Tel.: Austria: +43-1/811 22-7703 Tel.: Germany: +49-30/520 025-703 Tel.: Romania: +40-21/405 9703 Tel.: Slovakia: + 421-2/3301-7773 Tel.: Switzerland: +41-44/553-7703 Tel.: Turkey: +90 (212) 31280 - 03