<![CDATA[Competence Call Center Newsfeed RSS]]>
2010-03-09T22:16:27
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<![CDATA[Competence Call Center Newsfeed RSS]]>
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2010-03-03T14:23:01
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<![CDATA[Applications for Berlin]]>
Payroll Accounting (m/f) Agent for Incoming Calls (m/f) Agent for Incoming Calls Dutch (m/f) Incoming Agent Danish (m/f) Agent for Outgoing Calls (m/f) Agent for Outgoing Calls Italian (m/f) 2010-02-23T17:47:52
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<![CDATA[Company Profile]]>
Managing Director: Thomas Kloibhofer Founded: 1. July 1998 Services: - Incoming Hotlines, Outgoing Campaigns, E-Mail communication and written correspondence-> Training
Employees: more than 2.000 Work Stations : 2.200 Call volume: over 100 million calls since foundation on 1 July 1998
More information on CCC …
2010-02-23T16:00:40
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<![CDATA[EN_10 years of incoming, outgoing,]]>
12 years of incoming, outgoing, email/fax/letter and training expertise: 2010-02-23T15:30:51
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<![CDATA[CCC HISTORY]]>
Thomas Kloibhofer founded the Competence Call Center on 1 July 1998 . Against the background of liberalisation of the telecommunications and energy industries, the CEO was convinced by increasing demand for high quality and professional call center services.
Success quickly confirmed his choice CCC expanded to Zurich , and now serves customers in the whole German speaking region. In 2006 CCC has purchased the call centers of Nestlé© Nespresso in Zurich and of SkyEurope in Bratislava thus documenting the companie´s expansive growth strategy.
Altogether, more than 2.000 employees in 8 locations serve customers from all over Europe. 25 awards acknowledge our path: the high service quality and solution-orientation of the CCC team is both appreciated and recognised by customers, clients and international judges.
CCC has proved its competence over 100 million times already and fulfilled its promises in excess of 100 million contacts with customers : we want to help our customer. 24 hours a day, 7 days a week, in every discussion, every minute.]]>2010-02-23T15:02:20
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<![CDATA[EN_CCC is one of the leading call centers]]>
Competence Call Center is one of Europe’s leading call centers. At 8 locations in 6 countries, more than 2,000 service professionals provide top quality international call center services. CCC is a financially strong, rapidly expanding company with a clear focus on quality.
Competence is our promise: 12 years of call center expertise and 25 international awards confirm our international quality standards for our incoming hotlines, outgoing campaigns, in written customer communication as well as training.
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<![CDATA[Quality Control]]>
The conclusion of our training consists of evaluating all survey data.
2010-02-22T10:07:16
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<![CDATA[COMPETENCE TRAINING]]>
For companies with their own or outsourced call center.
Competence Call Center also provides the possibility of training your employees.
The aim of these communication training sessions is to convey the ability to serve your customers quickly, competently and in a friendly manner to your employees.
Furthermore, special communications training such as troubleshooting, complaint management and sales promotion are covered by our Competence Training portfolio.
This goal is achieved with a multi-step training programme:
Needs Assessment - Qualitative Analysis/Personal Checklist 1 Conceptual Design Training Quality Control
2010-02-22T10:07:16
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<![CDATA[Needs Assessment]]>
Qualitative Analysis / Personnel Checklist I
Within the scope of this qualitative analysis, we examine an individual's telephone behaviour and draw up a personal Strength-Weakness Profile for each participant.
This assessment lays the groundwork for the course design.
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<![CDATA[Conceptual Design]]>
This step encompasses the statistical data evaluation of the Personnel Checklist I and analyses the observed company-specific communication deficits.
2010-02-22T10:07:16
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<![CDATA[Training]]>
The training is split into two thematic blocks:
The seminar serves to increase the personal competence of the participants. During training-on-the-job, we provide the seminar participants with an hour of individual consultation at the workplace to enhance personal performance
2010-02-22T10:07:16
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<![CDATA[Veronika Weiss, CFO Competence Call Center]]>
head of finance at the Competence Call Center since 2005 . In her new position as Chief Financial Officer , she is responsible for the CCC Group’s financial matters and thus supports the Competence Call Center in its development and future expansion.
Dr Veronika Weiss has more than ten years of experience in finance, law, purchasing and logistics, which she gained in well-known companies in the industrial and service sectors. During her international economic relations studies and while working on her doctoral degree in European Affairs (topic: financial intermediation and regulation), she held a number of positions that allowed her to apply her knowledge and skills. Prior to coming to CCC, she worked in controlling and law at Sozialversicherungs-Chipkarten Errichtungs- und Betriebs GmbH.
Dr Veronika Weiss was appointed to her new position at the supervisory board meeting on 28 September . Alongside CEO Thomas Kloibhofer, M.A. and COO Christian Legat, she is now the third board member at Competence Call Center AG.
Since 1998, Competence Call Center has been providing outstanding, top level international Call Center Services. CCC’s core competencies include incoming hotlines, outgoing campaigns and e-mail and written communication. With over 2000 employees at eight locations in six countries, CCC has been awarded prizes for outstanding services in Call Center Management and for professional customer communications on no less than 25 occasions.
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<![CDATA[Holding]]>
Call Center Management (m/w) 2010-02-17T13:31:09
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<![CDATA[Welcome to Competence Call Center]]>
Competence Call Center offers internationally distinguished call center services of the highest level. Whether it is in incoming hotlines, outgoing campaigns, e-mail communication or in written customer correspondence, we have proved our competence and fulfilled our promises more than 100 million times : we have served over 100 million customers .
With our
more than 2.000 CCC employees in6 countries (Austria, Germany, Romania, Switzerland, Slovakia, Turkey), we have already received
2010-02-10T17:07:36
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<![CDATA[Team]]>
Dana Waschk 2010-02-10T16:51:54
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<![CDATA[Company]]>
Competence Call Center is one of the leading European call centers , currently present on 8 locations in 6 countries and rapidly expanding. Our highest quality call center solutions bring clear performance advantages and tangible strategic benefits to our clients.
Competence Call Center is a financially stable , rapidly growing company with a clear focus on investing to the benefit of its clients. CCC has been profitable every year since its foundation 12 years ago.
Competence Call Center is the expert in best quality customer experience. We are experts in building and maintaining personalized relationships between your brand and your customers.
Our competence is our promise. We strive to be the leader in highest quality services to our clients and have a dedicated team of project leaders and agent coaches to ensure the consistent highest quality of our services.
CCC offers its clients multilingual services in more than 20 languages. Our competences are incoming hotlines, outgoing campaigns, email/fax/letter correspondence as well as training and consulting.
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<![CDATA[SERVICES]]>
Competence Call Center offers internationally distinguished call center services of the highest level.
In
2010-02-09T13:53:55
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<![CDATA[Applications for Bratislava]]>
Agent for Incoming Calls - Repräsentativer Kundenservice für Österreich (Deutsch), Kundenberater/in
2010-02-09T12:55:33
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<![CDATA[HOME]]>
© Competence Call Center 2010 |
2010-02-05T13:46:45
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<![CDATA[Golden Arrow 2010 - Special Golden Arrow]]>
2010-02-04T09:20:30
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<![CDATA[Applications for Vienna]]>
Senior Team Support (m/w) - Outgoing Agent für Incoming Calls - Französich Agent für Incoming Calls - Italienisch Agent für Incoming Calls - (m/w) Agent für Outgoing Calls - (m/w)
2010-02-03T12:52:19
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<![CDATA[25 Awards confirm our competence:]]>
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2010-01-29T16:46:55
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<![CDATA[Applications for Leipzig]]>
Agent for Incoming Calls (Fulltime) Agent for Incoming Calls II (Part-/Fulltime) Team Management (m/f) 2010-01-21T09:46:27
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<![CDATA[Istanbul]]>
Çağrı Merkezi Müşteri Temsilcisi
Call Center Agent/in Istanbul
IT - Administration Istanbul
2010-01-20T13:52:41
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<![CDATA[Job Vacancies]]>
Applications for
2009-12-15T17:37:29
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<![CDATA[HOME]]>
“Outstanding customer service” – keynote speech by Carita Vallinkoski at the Marketing and Innovation Forum Munich 2009
During her talk delivered on 1 December, the CCC Expansion Manager shared her wealth of experience with the around 500 visitors to the business event >> ]]>2009-12-10T10:33:02
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<![CDATA[Supervisory Board]]>
2009-12-09T15:42:22
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<![CDATA[en]]>
CCC Leipzig 2009-12-03T14:00:01
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<![CDATA[en]]>
CCC Leipzig 2009-12-03T13:56:38
Dr Veronika Weiss has been head of finance at the Competence Call Center since 2005. In her new position as Chief Financial Officer, she is responsible for the CCC Group’s financial matters and thus supports the Competence Call Center in its development and future expansion.
Dr Veronika Weiss has more than ten years of experience in finance, law, purchasing and logistics, which she gained in well-known companies in the industrial and service sectors. During her international economic relations studies and while working on her doctoral degree in European Affairs (topic: financial intermediation and regulation), she held a number of positions that allowed her to apply her knowledge and skills. Prior to coming to CCC, she worked in controlling and law at Sozialversicherungs-Chipkarten Errichtungs- und Betriebs GmbH.
Dr Veronika Weiss was appointed to her new position at the supervisory board meeting on 28 September. Alongside CEO Thomas Kloibhofer, M.A. and COO Christian Legat, she is now the third board member at Competence Call Center AG.
Since 1998, Competence Call Center has been providing outstanding, top level international Call Center Services. CCC’s core competencies include incoming hotlines, outgoing campaigns and e-mail and written communication. With over 2000 employees at eight locations in six countries, CCC has been awarded prizes for outstanding services in Call Center Management and for professional customer communications on no less than 25 occasions.
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Competence Call Center is one of the leading European call centers, currently present on 8 locations in 6 countries and rapidly expanding. Our highest quality call center solutions bring clear performance advantages and tangible strategic benefits to our clients.
