We service your incoming calls. Our services include

Strategy
We help you with the concept of call center solutions as part of the marketing mix.

Creation and scripting.
We define optimum call strategies and create the right "wording" for each target person.

Organisation and documentation of communication campaigns through the integration of the respective technological implementation and solutions for incoming calls. We are also happy to answer incoming calls, provide hotlines, and handle peak calling times. From Direct Response Radio via Direct Response TV and international instruments for individual communication to 100% servicing of clients and prospects as part of outsourcing solutions.

Solution Options
Competence Call Center provides the following solution models for outsourcing:

• Full Service: We gladly take over all incoming calls, process these and also assume the complete administration.

• Overflow: As soon as all of the employees in your company are busy with callers, the next call is automatically routed to Competence Call Center. This avoids waiting time, and customer satisfaction increases.