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The communications professional specialising in automated individual communication devoted himself to his interest in the up and coming call center sector following his academic studies at the Institute for Journalism and Communications.

 

The theoretical analysis of this field was soon completed by the practical implementation. Innovative methods, efficient concepts, integration of latest techniques and technologies as well as the foundation of his own analysis-oriented specialist company - Thomas Kloibhofer Telecommunications - was harmoniously rounded off by the founding of the Competence Call Center in late spring 1998.

The highly successful Call Centre expert Christian Legal has been supporting the CCC team in various positions since 1999. He has been responsible as a Call Center director for the locations in Berlin, Leipzig, Zurich and Bucharest. Since 1^st October 2008, as a member of the board he has taken on responsibility for all 8 CCC locations, as well as IT and HR.

 

From the beginning Christian Legat has been looking for innovations and trends. Already in 2001 he built up CCC Berlin as one of the first VOIP Call Centers within Europe.

 

The ambitious expert in the Call Center industry has demonstrated endless enthusiasm and commitment for the call center business – a business in which he is one of the most successful managers, internationally speaking.

 

Since 1998, Competence Call Center has been providing outstanding, top level international Call Center Services. CCC’s core competencies include incoming hotlines, outgoing campaigns and e-mail and written communication.  With over 2000 employees at eight locations in six countries, CCC has been awarded prizes for outstanding services in Call Center Management and for professional customer communications on no less than 16 occasions.