Competence Call Center - competent call center solutions

21st CCC Convention in Vienna

Review: The CCC year 2017

Career Opportunities at CCC

Career Opportunities at CCC CCC is offering career opportunities in our Berlin, Biel, Brasov, Bratislava, Bucharest, Dortmund, Dresden, Duisburg, Essen, Gdansk, Istanbul, Izmir, Leipzig, Paris and Vienna locations. Our new employees are to be recruited, intensively trained and prepared for their tasks as Service Professional at CCC.

CAREER OPPORTUNITIES

High-quality Call Center Solutions

Competence Call Center is the expert in best quality customer experience. We are experts in building and maintaining personalized relationships between your brand and your customers.

Multilingual Solutions

CCC offers its clients multilingual solutions in more than 28 languages. Our competences are incoming calls, outgoing calls, email/fax/letter correspondence, live chat as well as social media monitoring.

Our competence is our promise

We strive to be the leader in highest quality services to our clients and have a dedicated team of project leaders and agent coaches to ensure the consistent highest quality of our solutions.

Our solutions

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Incoming Calls
As a proactive partner, CCC supports you with the continual optimisation of your incoming customer calls. CCC is specialised in high-volume projects – our strengths are:
- Quick and flexible connections and implementation solutions
- Individual knowledge and quality management tailored to your specific needs
- 18 locations in 8 countries provide international solutions of the highest quality
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Outgoing Calls
As an experienced partner, CCC supports you with the optimal implementation of your outgoing campaigns. Our strengths are:
- Support right from the planning stage based on extensive project experience since 1998
- Versatile campaign management tools, developed in-house, enable fast and flexible implementation
- Outgoing competence in more than 10 industries
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Written Services
As a full service provider, CCC supports you in professional customer communications, including through alternative channels. Our strengths are:
- Years of comprehensive experience with all communication channels
- Individual quality assurance measures suited to the characteristics of each channel
- CCC is your partner for every contact in more than 28 languages
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CCC BESTshoring
Service Quality focusing on reduced costs - with CCC BESTshoring, a potential saving of up to 20% can be attained.

About us

Competence Call Center offers internationally distinguished call center solutions of the highest level. Whether it is in incoming calls, outgoing calls, e-mail communication or in written customer correspondence, we have proved our competence and fulfilled our promises more than 100 million times: we have served over 100 million customers.

more than 6.000 CCC employees
18 locations (2 x Berlin, Biel, Brașov, Bratislava, Bucharest, Dortmund, Dresden, Duisburg, 2 x Essen, Gdańsk, 2 x Istanbul, Izmir, Leipzig, Paris and Vienna)
8 countries (Austria, France, Germany, Poland, Romania, Switzerland, Slovakia, Turkey)
52 international awards
Foundation on 1 July 1998
Executive Board: Christian Legat, Ulf Herbrechter, Thomas Nemec