Competence Call Center (www.yourccc.com) is one of the leading call centers in Europe. For more than ten years, it has been offering highest quality international call center services. 2,000 service professionals at 8 locations in 6 countries have shown their competence during more than 100 million phone calls. 20 international awards confirm our international quality standards for incoming hotlines, outgoing campaigns and written customer communication.
The Contact Center Awards were presented for the first time on 26/03/2009 at the Call Center and Customer Care Conference & Expo 2009 in Bucharest. The Competence Call Center received two awards. CCC Bucharest was presented with the “Best Call Center” award in the category “Medium”, and Cristina Georgescu, supervisor at CCC Bucharest was nominated “Best Call Center Supervisor” and presented with the “Simona Barsanu Award”.
The Romanian Competence Call Center location impressed the jury of seven international members in the areas of competence, personal enthusiasm, high quality assurance standards and professional service as well as providing employees with an outstanding working environment.
“Although I am accepting the award as Call Center manager for CCC, my team has earned it. Our employees are the heart of CCC Bucharest. Together, we have managed to get to the point where we are today, demonstrably the best call center in Romania“, said a happy Andreea Negrea, Call Center Manager at the Competence Call Center about the latest award.
“It is a great joy and honour for us to receive this award for CCC Bucharest. The fact that the award is being presented in Romania for the first time and that we were chosen by the jury of seven international members as the best call center in Romania makes us extremely proud. Since its foundation in 2007, CCC Bucharest has become the model CCC. The Romanian location is particularly characterised by its unusual linguistic diversity and the high level of education of its employees. The award represents a positive confirmation for our employees, our company culture and our philosophy “, says Heiner Witte, Call Center Director at the Competence Call Center.
In addition to the CCC Bucharest Best Callcenter Award, Cristina Georgescu, Call Center Supervisor at CCC Bucharest, also received an award. She was presented with the “Best Call Center Supervisor – Simona Barsanu award”. In this category, the award went to the call center personality who demonstrated a high degree of professionalism, a highly solution-oriented approach as well as the respect of staff and superiors.
Cristina Georgescu impressed the jury with her extraordinary enthusiasm for the call center industry, her tireless loyalty to her team and her commitment and position as a role model. She managed to win over the jury with her solution-oriented approach, enthusiasm for projects, staff and for quality assurance as well as her method of working, which focuses on operating figures.
“This award is a great honour for all nominated participants, and I have been honoured twice.I am accepting this award on behalf of my excellent team. Without my team I would not be in a position to take part in the award ceremony. I am additionally honoured that this award was presented in memory of Simona Barsanu. Simona was a great role model for me and showed me the right direction as a Best Call Center Supervisor.”
“Great companies have great employees. I am very happy for Cristina Georgescu and her team and I congratulate everyone on their extraordinary achievements and on receiving this wonderful award . Cristina lives the call center topic with all her heart and since the beginning she has been committed to her staff and to high level of quality customer service“ says Heiner Witte by way of congratulations.
“Ever since taking the first step into the Romanian Contact Center Market, CCC has proven itself to be an organisation that delivers a high level of professional service. CCC’s clear vision and strategy in developing a high quality multi-channel Call Center In Romania, coupled with their expertise and committement to providing an exceptional working environment for their employees, has made a positive difference in this industry. Their participation at the first Romanian Contact Center Awards was highly appreciated. CCC is considered a true leader when it comes to providing quality of service and excellence in customer relationships “, adds Madalina Vilau, president of Expomedia and jury member of the Romanian Contact Center Awards commenting about the jury’s decision.
The Contact Center Awards originated from an initiative by the Contact Center Magazine (www.contactcentermagazine.ro) and were awarded for the first time at the Call Center Expo 2009 (www.callcenterexpo.ro) in Bucharest. The awards recognise call centers and call center experts for outstanding achievements. The “Best Supervisor Simona Barsanu” prize is awarded in memory of Simona Barsanu. She was an outstanding call center supervisor who achieved great things over the course of six years and who taught others a great deal. In 2009, the Call Center Expo took place for the fifth time in Bucharest . It is the specialist trade fair for call centers and customer care in Romania.
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