Gold for Competence Call Center

CCC is top outsourcer in EMEA region

Competence Call Center was nominated by Contact Center as the Top Outsourcer of the EMEA region and subsequently won the award. This award further cements CCC’s position as on of the best call center in the EMEA region.

The international jury chose Competence Call Center using exclusive quality criteria and success factors. The jury announced CCC as the “Winner: Top Outsourcer” in the category “Blended Outsourcer EMEA”. CCC was selected from a prestigious short list of call centers offering inbound as well as outbound solutions within Europe, the Middle East and Africa.

“This call center award means a great deal to us. To be Top Outsourcer in EMEA is one of the highest accolades that we have received since our foundation 11 years ago, and it confirms our position as aninternational quality service provider. In times of economic crisis, competence is particularly in demand; now more than ever”, says Christian Legat, COO Competence Call Center.

The CCC success story:

Since 1998, CCC has been providing internationally award-winning call center services of the highest quality, incorporating incoming hotlines, outgoing campaigns, email communication and written customer communication. CCC has kept its quality promise more than 100 million times and demonstrated that it is truly competent. CCC now has more than 2,000 employees at 8 locations in 6 countries, and has received 18 international awards for outstanding services in professional customer communication over the phone.