Service for the first alternative mobile phone service provider in Austria
Partner:
- T-Mobile Austria (formerly max.mobil)
Targets:
Integrating the creative corporate identity together with first class services to promote the brand and its facilities. Systematic processing of customer inquiries and flexible adjustment to up-to-date themes.
Results:
Best-in-class Incoming Hotline: best service hotline in Austria Mystery Call test winner out of all mobile phone hotlines with 15 out of 16 customer satisfaction measurements
CCC was awarded the Columbus 1999 by the Dialogue Marketing Association Austria for excellent service and for successfully establishing the number 1 service among mobile phone network providers.
