Vienna Airport was planning a third take-off and landing path and so provided a point of contact for the public. The mediation procedure was one of the largest and most significant in the German speaking area. CCC looked after the mediation hotline and provided a phone and email service to neighbours, environmental organisations and action groups that served as a 24-hour complaint and information center that was neutral, competent and impartial – with a 1st contact solution rate of 97%. For this excellent achievement, CCC received the Golden Columbus award from Dialogue Marketing Association Austria.
