In the context of the Istanbul Call Center Conference and Expo from 25th-26th of October Evren Erbasol, Call Center Manager in CCC Istanbul accepted the Award in the category: „Best Call Center under 200 seats“. Competence Call Center was the only international outsourcer to be awarded at this event, amongst a number of Turkish inhouse call centers.
“In the category ‘Best Call Center’ the jury had been looking for the call center, which best demonstrated its functional adequacy regarding customer and employee satisfaction. The evaluation was done according to the following main criteria: Leadership and Planning, Management of Processes, Human Resources Management and Performance Management. CCC Istanbul fully convinced the jury and demonstrated top performances in each area”, says Meltem Karateke, President of IMI Conferences und organiser of the Istanbul Call Center Conference and Expo.
Evren Erbasol, Call Center Manager of CCC Istanbul is very proud: “At CCC Istanbul we offer our partnersindividual, tailor-made solutions and focus on building and maintaining long-term business partnerships. This award is a confirmation of our striving to offer high-quality services and proactive, added value for our partners and their customers. I´m very happy that CCC Istanbul received such high attention on the Turkish market after less than two years of operating business.”