Competence Call Center recognised at leading international business awards alongside top companies including Apple

At the Stevie® Awards for Sales and Customer Service in Florida CCC received the coveted “Contact Center of the Year” gold trophy

Competence Call Center is one of only two European winners across 65 categoriesat this year’s Stevie® Awards for Sales and Customer Service. In the category“Contact Center of the Year over 100 seats” the CCC team was awarded the 40 cm high, gold-plated trophy for its location in Istanbul. Competence Call Center beat off competition from eight American finalists to receive the award.

Christian Legat, COO Competence Call Center spoke of his pride at the award, “This competition has seen Competence Call Center mixing with the top players in the area of customer service and sales, once again ranking among the world’s most successful and well-known companies. Receiving this award is an extra special achievement for CCC Istanbul, when you consider the range of entries from companies across the world, covering nearly all sectors. Following national recognition as Best Contact Center at the Turkish Contact Center Awards last year, this international award is the next step for CCC on the Turkish market. Warmest congratulations to the CCC Team and our service professionals who made this success possible.”

The winners of this year’s Stevie® Awards for Sales and Customer Service were recognised as part of a celebratory gala dinner at the Eden Roc Renaissance Hotel in Miami Beach, Florida. The 2011 winners included top international companies such as Apple (USA), Tata Motors (India),, (USA), Abu Dhabi Finance (U.A.E.) and T-Mobile (UK).

“The Stevie® Awards are among the most sought-after business awards in the world. To hold this trophy in my hands is an incredible honour for both myself and my team, as well as the whole of CCC. I am very proud of the global recognition we have received and it demonstrates to our partners, that they have made the right choice in choosing CCC Istanbul”, said a delighted Evren Erbasol, Call Center Manager, CCC Istanbul, following the event.

The Stevie® Awards for Sales and Customer Service recognise Customer Service Professionals from all over the world, according to different individual and company categories. 2011 saw more than 800 entries from around the globe for the 65 categories. First, a specialist international jury selected the Stevie Award finalists and then went on to select the winners at the final judging stage.

According to Michael Gallagher, president of the Stevie® Awards, “To be a Stevie® Awards for Sales and Customer Service prize winner is an extraordinarily high and significant achievement. This award is testimony to the fact that independent business executives from all over the world agree that Competence Call Center deserves international recognition in the area of sales and customer service. We are delighted that excellent European companies such as CCC are choosing to take part in the competition and would like to warmly congratulate Competence Call Center on their success and also on their amazing customer service!”


Competence Call Center is delighted to be four-times finalist in the 2011 awards with four certifications across three categories:

  • Contact Center of the Year (over 100 Seats): CCC Bratislava and CCC Istanbul
  • Customer Service Manager of the Year: Evren Erbasol, Call Center Management, CCC Istanbul
  • Customer Service Contact Center Professional of the Year: Ingrida Kúnová, Call Center Management, CCC Bratislava.