The public had the possibility to vote for their favorite customer service in retail. As a result of winning, the customer service of Competence Call Center (CCC) for their partner Zalando received international recognition. Since 2010 CCC employees have supported the customers of the e-commerce business from their locations in Berlin, Dresden and Vienna.
“At Zalando customer service is a strategic and integral part of our business philosophy. We want to provide our customers excellent customer service as well as the advantage of an uncomplicated and safe online shopping experience. With CCC as an outsourcing partner we have established quality standards and processes that keep up to the high expectations of our customers. To be awarded with the „People´s Choice Award“ is a very special honor. A big thank-you and congratulations to CCC for this success!” says Marc Perry, Head of Customer Service, Zalando.
Zalando pays the upmost attention to customer satisfaction and providing customer-friendly processes. The company established a free service hotline, there are no mailing costs and customers have – depending on the market – a right to exchange or return their products in up to 100 days. In 2012 Zalando was awarded the “German Service Award” in the category E-Commerce as well as the “European E-Commerce Award” and the “German Marketing Award”.
„Zalando is a dynamic, flexible and solution-oriented company and therefore perfectly fits to our philosophy and the character of CCC. Congratulations to the team and thanks to Zalando for our successful partnership”, comments Christian Legat, Co-CEO, CCC the Award.
At the Award Gala held at the end of February in Las Vegas Competence the Competence Call Center also received the golden Stevie® Award in the category „Front-Line Customer Service Team of the Year“.