From the 4th to the 6th of November 2009 at the 4th Top Ranking Performers Conference in Las Vegas, the world finals of the World Contact Center Awardstook place. The winners from the US, Asia and the EMEA region met up in Nevada to compete for the global award with a personal appearance.
Gregor Willenberg, who won the “Best Contact Center Support Professional-IT”award in June for the EMEA region won over the audience with his professional appearance and exciting presentation.
Gregor Willenberg started his career at the CCC – as many other management members – as a call center agent. Given his know-how and his motivation, he managed to advance to the top management level within only five years. The career of Gregor Willenberg is an excellent example for how CCC promotes talentand proof that the career opportunities for employees with high potential are truly without limit.
Gregor Willenberg already managed the technical set-up of six CCC locations in six countries and he currently manages IT at all CCC locations. He is thus responsible for a team of excellent international IT specialists and the IT infrastructure and user applications for more than 2000 employees.
Gregor Willenberg’s call center experience includes the implementation of cross-location telephone systems, quality and process management, IT recruiting as well as the development of many differentinternal IT solutions such as work time recording, knowledge database and call tracking systems..
Gregor commented on receiving the award: “Since I started my career at the Competence Call Center, there have been so many highlights that have made my work always exciting and stimulating. This award is another example and further proof of the high international standards at CCC. I am very happy about what can be achieved with a great team, commitment and passion and I look forward to taking back home the award for CCC.”
“Gregor Willenberg is an absolute professional in his area. After the award for Expansion Manager Carita Vallinkoski as “Best Contact Center Leader in the World” 2006, this is now the second international gold medal for a CCC manager. I am proud that the best in the world are part of the CCC team and present the Competence Call Center as an international company. I am convinced that we will be able to celebrate many more CCC successes with our team and I look forward to new directions, future challenges and furtherhighlights that are in store for us. Congratulations, Gregor!”, says Chief Operating Officer Christian Legat to his excellent IT Manager.
Competence Call Center offers its partners know-how gained over the course of 11 years of call center experience in the service areas of incoming, outgoing, email, fax, letter, training and consulting – in more than 20 languages. 24 international awards confirm the high quality standards of CCC, which has been able to demonstrate its “competence” in over 100 million customer contacts.
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