WCCA 2011 - Best Customer Service in EMEA

Together with our partner PAYBACK the CCC location wins gold in the Contact Center World Awards

In the context of the Top Ranking Performers Conference at the beginning of July 2011 in London the Contact Center World Awards for the EMEA region were presented. With the co-presentation between Martin Streinz, Customer Service PAYBACK GmbH and CCC Call Center Manager Anke Schönfeld in the category“Best Customer Service (outsourced)” the Competence Call Center has achieved its latest award.

“As a bonus program with the focus on customer satisfaction, it is of greatest importance for PAYBACK to always meet the high demands of our customers – a goal which can be achieved with CCC as our outsourcing partner. Shortly after starting the partnership in September 2010 our customer satisfaction measurements showed better results. With the international Contact Center World Award we now also have an independent confirmation for our outstanding customer service. My congratulations to the Team in CCC Leipzig!”, says Martin Streinz.

PAYBACK is the largest European bonus program with approximately 20 million German members. The PAYBACK card is the third most common card in German wallets.

“I am very proud to take home the „Best Customer Service “Award for CCC Leipzig. Together with our partner PAYBACK we have demonstrated a Best Case Practice and shown what it takes to provide the best service for customers. A relationship based on partnership with the client and the focus on the employees play a huge role in CCC and this attitude also convinced the jury in London. Specifically in the project for PAYBACK it is our goal to pro-actively develop customer service, to suggest new solutions and to make our employees fans”. Only people who know the product of the partner well and internalize the company´s philosophy can offer excellent service to the end-customer. My gratitude goes to our employees in CCC Leipzig and the PAYBACK team as well as to our partner for the successful cooperation”, adds Call Center Manager Anke Schönfeld.