The key to long-term successful customer service lies in the qualification and satisfaction of our employees. For this reason, we have created a platform called the Campus, which enables us as a company to further develop our employees and sharpen their competence. The internal training and further education program offers the possibility to develop one’s own personality in addition to the specific knowledge transfer. To meet the needs of all employees, the Campus is divided into three areas: Academy, College and University. The campus is based on a blended-learning approach, which, in addition to the effective use of the classroom and online trainings, primarily focuses on the successful transfer of knowledge into the day-to-day business.
The Competence Academy is aimed at all employees and includes a wide range of courses which focus on the professional and communicative competence of our employees. In addition, various activities are offered outside working hours.
Competence College is dedicated to assisting in the transitioning of employees working as customer consultants to more senior and managerial positions. The College also aims to assist people with no call center experience to move successfully into a professional call center environment. In addition to professional training, the main focus is on a structured training and a consistent follow-up in the daily business. Through regular potential analyzes, we identify promising employees and accompany them continuously on their career path. In the long term, we can also ensure the success of TELUS International by training qualified junior executives.
The Competence University is aimed at managers of the operation teams and employees of the support teams. In addition to internal trainings, participants also benefit from external training providers for special topics, in order to meet the changing requirements of the industry in the long term.
The training courses on the Campus include professional and project-specific topics, language courses, voice training and team sports activities. The football, volleyball, dragonboat and PomPon teams, for instance, promotes team spirit amongst employees and strengthens motivation and loyalty.
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