TELUS International is as a strategic service provider that covers the entire life cycle of your customers -including the complete end-to-end processes.
As a result, TELUS International enables permanent optimization – both in terms of efficiency and customer experience, based on direct customer and employee feedback.
With its solutions TELUS International supports you in customer acquisition in the B2C and B2B area.
TELUS International creates quotes and helps your customers find the right product. TELUS International answers product-related questions, recognizes and takes into account individual customer needs.
Pre-sales solutions include:
– Order or booking hotlines
– Product information and advice
– Online support including remote and co-browsing services
– Interests care
– Video Ident procedure
TELUS International advises and assists your existing customers after signing the contract in all customer service related topics. Professional After Sales Services encourage customers in their purchasing decisions and promotes loyalty with your brand. Our services also provide great opportunities to get more information about customer needs and to continuously increase customer value creation.
After Sales solutions include:
– Product-specific customer support in 1st, 2nd and 3rd level
– Technical support including remote support
– Invoice requests / Warranty / Goodwill
– Feedback Management
– Returns management
– Technician disposition
As a professional and independent full-service provider, TELUS International manages the handling of end-to-end business processes to relieve your internal resources and to provide your customers with a consistent customer experience
BPO solutions include:
– Fraud prevention
– Content moderation
– Policy and Community Management
– Debtor management
– Voice of the customer / continuous improvement processes
Increasing individualization of your target groups requires uniform service standards across all contact channels. As a strategic partner, TELUS International supports you with its dedicated in-house development team both in the implementation and in the operational execution with tools tailored to your specific requirements.
Solutions in digitalization include:
– Support digital contact channels such as chat, messenger services and social media
– AI self service solutions based on individual neural networks such as
– Dynamic Online FAQs
– Smart contact forms
– Chat or app integration
– Call back in queue / click to call solutions
TELUS International focuses on long-term, sustainable customer satisfaction and retention. Value-added offers ensure repeat purchases and generate customer data which ensures an even better and more personalized approach possible.
Loyalty solutions include:
– Support of customer loyalty programs
– Customer satisfaction measurement
– CRM measures
– Cross- and Up-Selling
– Dismissal prevention
– Cancellation recovery / reactivation of former customers