Channels

Our voice team implements the most appropriate solution for you. Customized reports and monitoring deliver maximum transparency in day-to-day business. Additional features such as call-back in queue, click-to-call, call-out surveys, outbound campaign management and comprehensive contact analyses are integrated as needed. Upon request, there is also the possibility of integration into your existing telephony solution.

TELUS International either uses your existing e-mail solution, but alternatively, if required, brings a fully functional system into the partnership. The integration of a contact form in your homepage is also possible.

TELUS International has an existing solution that enables both pro-active and re-active use of chat. In addition, TELUS International also likes to support specific customer service processes via video chat, such as the video identification procedure.

A significant proportion of customer inquiries are via social media. The contact channel is particularly fast, immediate and provides the opportunity to reach multiple customers at the same time and thus shape your corporate image dynamically.

TELUS International helps you to expand your contact channel portfolio in terms of both technical implementation and operational implementation based on existing, extensive experience.

TELUS International develops an individualized neural network that can be integrated into your homepage, for example, as a dynamic online FAQ or as an intelligent contact form. The direct link with additional customer touchpoints such as chat, your app or e-mail will be implemented on request.