As a Full Service Provider this enables TELUS International to provide complete omni-channel solutions that include all the contact channels of state-of-the-art customer service. Our dedicated in-house IT development team enables tailor-made solutions based on your individual requirements, also taking into account your corporate identity.
Our voice team implements the most appropriate solution for you. Customized reports and monitoring deliver maximum transparency in day-to-day business. Additional features such as call-back in queue, click-to-call, call-out surveys, outbound campaign management and comprehensive contact analyses are integrated as needed. Upon request, there is also the possibility of integration into your existing telephony solution.