Certificates

CCC – powered by TELUS International has received the top employer award, ranking the company among Germany’s best employers and enabling it to use the title “Top National Employer 2021”.

The business magazine FOCUS, in cooperation with the employer evaluation platform kununu, annually selects 1,000 Germany’s employers while following strict guidelines.

Four million reviews of employees and former employees from more than 950,000 companies on kununu.com have formed the basis for the selection and multiple criteria were used in the process.

To place between the best ones, awarded companies had to meet the following criteria: have at least 500 employees, receive at least 50 reviews (at least 10 of them since 2019), reach a recommendation rate of not less than 60% and the general rating average of 3.0 or above on kununu.com. General and industry-specific rankings are then created using the reached scoring.

In the service sector, CCC was able to secure 6^th place and placed 159^th out of 1,000 in the general ranking, leaving many well-known and highly valued employers behind.

The ISO 18295-1 certification is currently the most comprehensive and informative certification. It stands for sustainable quality and optimal processes in the state-of-the-art contact center. For partners, this is further evidence of the high level and entitlement to benefits at CCC.

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The IAOP® is a global organization that supports the outsourcing profession. With a community of more than 120,000 members and affiliates, it is the leading association for IAOP® organizations and individuals from the business of outsourcing, offshoring and shared services.

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