On Wednesday, 13th June 2018, CCC presents the 21st CCC Convention at Studio 44 in Vienna.
On the subject
„The next dimension of Customer Experience: How innovation enables excellent customer service“,
international companies are going to present their outstanding customer service.
Once again, you can expect a varied program and an exciting exchange with more than 150 customer service experts.
In their presentations, our international speakers will review the current industry trends and present how they deliver exceptional customer experiences in their companies.
Innovative and customer-oriented solutions at the time of digitization, the successful interactions between people and technology and outstanding service quality will be the focus of the 21st CCC Convention.
Dr. Axel Jockwer
Consultant, interim manager, speaker, author and professor
From 2005 to 2012, Jockwer, as Marketing Director, drove the rise of HolidayCheck.com from start-up to the largest German travel portal. For several years, he has supported start-ups and other fast-growing companies in phases of change. The doctor of media history and online artist of the first hour is an estimated guest on many stages, podiums and discussion rounds on the topics of digitization, marketing and innovation.
Head of Customer Service & Interim Telesales, Shpock App | finderly GmbH, Austria
Sandra Weber joined the product recommendation platform finderly in 2012 and was one of the first team members at Shpock. Started in marketing, she has also taken over user requests and thus collected first, valuable feedback for the app. She was responsible for press relations and social media and thus for the entire external communication. Today, she is responsible for customer service and inside sales, heading a 40-person team.
Head of Customer Operations, Enel, Romania
Simona Trofin holds over 20 years of experience in customer operations and marketing, in telco and utility industry.
Previous positions include Retention Manager or Customer Operations Director, where she was responsible for the reduction of churn rate, customer satisfaction and revenue generation across multiple channels.
In her current position, among other things, she has significantly improved the quality of service in the call center and the efficiency in billing and collection.
Head of Customer Service Operations, EasyJet UK, UK
John Leighton is Head of Customer Service Operations at EasyJet. John Leighton has an international track record in establishing and managing high quality service channels. He is currently responsible for easyJet’s customer service, with the clear focus on delivering Europe’s leading customer service in the aviation industry. Previously, John was with Ooredoo, a leading telecommunications provider in Qatar, with strong teams in established and emerging markets. John also led Sitel’s UK operations with more than 1,000 employees.
13th CCC Special Award
In 2018, another personality will be honored with the CCC Special Award for his/her achievements and his/her commitment to the customer care industry and inducted into the CCC Hall of Fame.
In 2017, Claudia Gabler, editor-in-chief of Contact Management Magazine in Switzerland, was honored with the 12th CCC Special Award.
The CCC Convention is an international business and customer care event and promotes the exchange of experiences among international experts.
The CCC Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the industry.
Today, the Convention looks far beyond industry borders every year. Keynote speeches and lively discussions provide valuable business input on international economic trends and successful business models.
Dimension Data, Zürich Versicherung, n11.com, Answear.ro, ING BANK, Lieferheld, Google, lululemon athletica, Immobilienscout24, Samsung, eBay, Plantronics, Safaricom Kenia, British Telecom UK, Media-Saturn, Sky, UPC Ungarn, Telefónica O2 Europe, TUI Deutschland, Orange Communications, DHL, Vodafone, Schweizerische Post, DaimlerChrysler, Henkel, Deutsche Telekom, Beiersdorf u.v.a.
“The next dimension of Customer Experience: How innovation enables excellent customer service“