22. CCC Convention in Berlin

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Driving customer experience in today’s complex and technically enhanced society

The CCC Convention is an international business and customer care event that promotes knowledge transfer amongst decision makers and experts.

Initially, the convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the customer care industry.

Today, the CCC Convention looks far beyond industry borders. Keynote speeches and lively discussions provide valuable insights on economic trends and successful business models.

Speaker 2019

Olav V. Strawe
4TECH.GROUP, Germany

Arkadiusz R. Cempura
Head of Daily Banking Department
Euro Bank S.A. Poland

Alec Clement
Organizational Development Manager
Orange, Romania

Alec Clement
Operations and Service Director
Samsung Electronics, France

Program

12:00
Registration & Business Lunch

13:15
CCC Opening

13:30
Moderation & Opening Speech

14:00
Speech I Corina Ghiatau, Orange, Romania

14:30
Coffee Break

15:15
Speech II Arkadiusz R. Cemura, Euro Bank S.A., Poland

15:45
Speech III tba

16:15
Hall of Fame „And the CCC Special Award goes to...“

16:30
Networking

Umweltforum in Berlin

The Umweltforum is a spectacular venue for events of up to 400 people, located just minutes from Berlin Alexanderplatz. The building is comprised of a church that is over a hundred years old with a modern, light-filled extension building.

1200 m² floor space
Daylight in all rooms
1000 m from Alexanderplatz
360° VIEW

The centrepiece of this venue is its vast hall, ringed by galleries and featuring an Eule pipe organ. The hall has a floor space of 450m² with awe-inspiring 17m-high ceilings. On the east side of the hall is an illuminated wall, which can generate atmospheric lighting effects for events.