CCC Hero Sebastian – The Incredible Service Hero
Don’t we all know it? Our old phone plan doesn’t suit our needs any longer and all of a sudden, we’re lost in the midst of what feels like hundreds of different tariffs, options and special offers without even the foggiest clue of how to decide on the right one.
This is where our CCC Hero Sebastian comes in! He is the master of offers, equipped with all the information needed to keep a mobile phone provider’s customers perfectly satisfied.
This is where our CCC Hero Sebastian comes in! He is the master of offers, equipped with all the information needed to keep a mobile phone provider’s customers perfectly satisfied. He advises them in choosing a suitable tariff, helps them with blocking or unblocking their SIM card and in case a customer relocates, Sebastian will change their address. Whether on the phone or via email or letter – Sebastian does truly heroic work and brings a smile to his customers’ faces every single day. As if this weren’t enough, he takes up real time management tasks such as keeping his eagle eyes on the line and making sure there are always enough customer advisors at the ready to keep the waiting times for our callers to a minimum. Those tasks also contain short-term adjustments to the shift plan, for instance if an employee calls in sick. It is thanks to his particular super power that our employees are able to enroll in our Campus workshops and advanced trainings where they can further qualify themselves on a personal and professional level. Our CCC Hero Sebastian also compiles daily reports in order to evaluate whether or not the team meets our client’s demands. These reports help our project managers to keep track on their team’s efficiency and potential for optimization.
Sebastian’s story shows that each and every employee can become an everyday hero, if they continually come through for our customers and the fulfillment of their wishes.
Even if you can’t turn yourself green, you can become part of our dedicated team. If you have strong communication skills and just love to make people even a tiny bit happier, then here’s our offer for you: Apply to one of our many advertised jobs and show us your super powers! As well as a challenging occupation (inbound) in an international company you’ll of course receive an extensive product training and thorough practice. For a little bit of extra motivation we offer free drinks such as coffee and tea as well as a regular generous helping of free fruit.
Curious?
Apply now and become part of our team! We can’t wait to hear from you.
Career