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Director Work-From-Home (WFH) & Operations Support (m/f/d) | Gdansk


Do you have a keen passion for excellence in the Global Work-From-Home (Remote) Operations, and are
you always eager to find innovative ways to increase quality and implement exceptional standards across
multiple levels? Keep reading – we may have the perfect opportunity for you.

In this role, you are directly reporting to the VP Operations TELUS International Northern Europe and assist in operational
and cross-functional activities. In addition, you are driving the continuous improvement of Work-From-Home processes and structures.

For our teams we are looking for immediate support as

Director Work-From-Home (WFH) & Operations Support (m/f/d)

Your responsibilities:

Work-From-Home Operations:

  • Evaluate current process capabilities, optimization potential and outcome
  • Close collaboration with support functions to establish effective end-to-end processes
  • Design and implement continuously Work-From-Home processes incl. optimizing interface
    processes
  • Train and coach the organization on Work-From-Home specific aspects

Operations Assistance:

  • Assistance in daily operational tasks of the VP
  • Be a sparring partner on tactical and strategic decision making processes
  • Support on administrative tasks and be the representative in corporate calls on local and global
    level
  • Evaluate, manage and drive local & global initiatives to implementation


 We are looking for:

  • At least 7 years of managerial experience in an international operational BPO environment, incl.
    knowledge of efficient performance and leadership management approaches
  • Mandatory previous experience in Work From Home models, ideally set-up and managed efficient
    WFH-Operations
  • Hands-on mentality, with a “be the leader you wish you had” proactive mindset
  • Full business proficiency in German (C1+) and English (C1+)
  • Good MS Office skills (Word, Excel, Power Point)
  • High level of service and customer orientation
  • Lean Six Sigma certification would be an asset
  • Independent, goal-oriented and structured way of working
  • Confident, authentic and empathetic appearance
  • Willingness to travel, flexibility and ability to work under pressure

We will offer:

  • Collaboration with local and global decision makers in an inspiring and exciting work environment
    in an industry leading company
  • A challenging, versatile job that offers you good career development prospects with room to
    develop your strengths and implement your own ideas
  • Full-time position with attractive salary (fixed salary + bonus)
  • Flexible working, with home office opportunity for a good work-life balance

To apply, we need:

  • A Cover Letter, detailing your motivations for this position
  • An up-to-date Curriculum Vitae

Join our team and apply now!

Our recruiting team is always available for questions at +49 01 811 22 22 22 zur Verfügung  and is looking forward to receiving your application at jobs.gdansk@telusinternational.com or if you click apply. 

We have adjusted our recruitment process and are now offering online interviews to all candidates. 

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, over 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.  

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Your HR team Gdańsk