We are looking for an enthusiastic and motivated
The ideal candidate:
Experience in a multi-site environment including managing accurate volume forecasts, scheduling, and real-time behaviors at an enterprise level
Excellent verbal and written communication skills in English
Excellent abilities to work with MS Office
Good knowledge of the BPO call center industry
Experienced with providing remote support to all WFM Teams for multiple business locations
Excellent knowledge of workforce management theory and best practice
Good knowledge of multiple workforce management platforms
Able to observe and address trends proactively
Experience 3 – 5 years in Workforce Management in a Customer Care, BPO, Contact Center environment
Demonstrated knowledge and skills in all phases of workforce environment including planning, forecasting, intraday management, report development
Coordinate and interact with internal and external partners regarding real-time performance
Good knowledge with managing the numbers, supervising the achievement of KPIs
Good employee management skills, motivation, discussions with the team members
Ensure that appropriate call center schedules are designed, implemented, and released on time
Ensure Service-Level overseeing, recognize personal problems in daily operation actions and introducing the appropriate measures
Must have excellent English verbal and written communication skills
Experienced with Microsoft Office, especially Excel
Sustain the WFM/Delivery projects implementation
Stable job – permanent labor contract
Monthly meal tickets
Private medical insurance coverage
Special discounts with Gym & Fitness centers and more
International career – regular training and international career opportunities
Multilingual exposure – improve your spoken and written language skills
The role support the workforce management function by implementing and organize the centralized scheduling initiative as well as other WFM tasks and initiatives: forecasting, scheduling, analysis for our international and national projects.
Since founded in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Passionate about statistics, forecasting, developing reports and improvement processes ?
Our recruiting team will be happy to answer your questions in advance: 40 21 405 90 00.
We look forward to receiving your CV via e-mail to firstname.lastname@example.org.
If you believe you have what it takes to join our team we are waiting for your application! Come check us out!
We have digitized our recruiting process and are now offering virtual job interviews to all applicants.