Proud winner of an award for the Best HR in EMEA!
Dana’s story at CCC has started in quite an ordinary way – as a student, she was looking for a part-time job, got a positive reference from a friend, who has worked at CCC and applied for a job. So far, pretty common, right? But how did it happen that 15 years later, she is still in the same company and as a part of the management?
It’s always better to have the firsthand information, so we have asked directly Dana to tell us more about herself and her remarkable journey at CCC 🙂
I don’t think my parents had any special idea about that. And even if they did, it wouldn’t be relevant latest since 1989, because our life reality has completely changed with the fall of the Berlin Wall.
As a speaker in London
Before I started at CCC, I have studied business administration with main focus on controlling, corporate planning and personnel management. I have chosen these subjects very consciously – so the direction was already clear to me. I have also jobbed in a call center meanwhile, so it seemed logical to me to apply at the call center again after moving to Berlin.
A friend of mine worked there, was totally excited and recommended me to apply. I did and started in customer service for a pay TV provider. Just a temporary job, I have thought …
Great! The office was (and still is) in the Spreespeicher – a great building with history right on the river Spree. Upon entering the office, I was greeted by a smiling employee and the interview was also extremely nice, open and informative. I was really thrilled from the first moment.
The flexibility in this job fitted perfectly into my life and I also already had experience and knew that I love the conversation with clients. Plus the open office, nice and satisfied staff – all this has convinced me.
Here, “open space” is really “open”. Nobody has their own office, we all work together. Plus I believe there are few other companies in which you can – regardless of the previous career – develop in such way.
Anniversary cake from colleagues; with a binding commitment for another
15 years at CCC – and Dana has confirmed it!
Shortly after I started, the project in which I worked has expanded. In addition to the telephony, we also took over the written correspondence and I was one of the first ones to do it. I got quickly promoted to the position of quality support and later on, I’ve become a trainer. I have trained many colleagues and after a while, became responsible also for the leadership of the team.
In the meantime, I have finished my studies and wanted to work in the domain I’ve studied. I’ve shared this wish with the call center manager and he has offered me an internship in the HR department. I gladly accepted that, learned a lot and took over the topic of HR in Berlin consequently. In 2008, I was asked if I wanted to take over responsibility for the HR team internationally, and I did.
This is actually a difficult question to answer because every day looks different. Roughly: first and foremost, I am in exchange with my team about our goals and challenges. I also spend a lot of time outside of Berlin – 11 countries, 22 locations… this job is connected with a lot of travelling 🙂
I’m also approachable for other departments, potential or existing partners and the top management. I ensure keeping up to the standards, ensure the development of the HR team and keep our CEO up-to-date on HR topics.
I love working with my great colleagues. My team is made up of great and insanely creative people who are constantly in action and never settle for the status quo. That impresses me every day anew.
The constant development, dynamics, great people and the atmosphere – CCC actually offers everything that is important to me in a job. I really go to work enthusiastically every day.
Dana enjoying a festival on the beach
I love music and need it in my life – to cheer me up, motivate me or to relax. I love festivals, like to go to concerts and like to travel with our camper. To travel to the unknown with it is pure freedom for me – of course always with loud music on 🙂 (and here is a “good mood songs” playlist that Dana has put together for you).
Dana, thank you so much for sharing your story with us! Congratulations to your 15th anniversary and we hope for many more years, when you’ll continue doing such a great job at CCC!>