Call Center Manager Olivia Costea looks back on successful first year for CCC Braşov, Romania
10 June 2015
Recently, Call Center Manager Olivia Costea and her team celebrated the first anniversary of the CCC location in Brasov. She has supported the development of the location ever since it was opened and is currently holding operational and personnel responsibility for more than 150 employees. Over the past 12 months, the original office space has been doubled. Further growth is on the agenda of the ambitious manager.
“Transparent communication with my team ist particularly important for me in my job, in order to create a common knowledge base and traceable working processes. I also pay great attention to the loyalty of our employees to the company. I am convinced that the positive working atmosphere in CCC is one of the key factors that distinguish us as a company in Braşov. I’m pleased about the successful development of the site so far and look forward to our future cooperation with national and international partners”,
said Olivia Costea on occasion of the first anniversary.
Olivia Costea started out as a project manager for the first international partner in CCC Braşov. By becoming a Call Center Manager, she took over responsibility for the further development of operational business and the structure of the team.
Olivia Costea was previously a Service Delivery Manager, Process Manager, Quality Coordinator, Assistant and Office Manager.
She is experienced in operational management, the management of technical support teams, in risk and compliance management as well as in the monitoring of audits.
About CCC Braşov:
In June 2014, CCC (Competence Call Center) opened its second Romanian site in Braşov. Since 2007, CCC has been offering customer care solutions for local and international partners from its location in Bucharest.
Brașov is an excellent location to provide services for pan-European businesses. Together with the location in Bucharest, Brașov is the ideal complement for the company’s international BestShoring and multi-location strategy.