The CCC Berlin Team was awarded the Silver Stevie® Award 2017 together with its partner brands4friends from a multitude of international brands for customer service as “Team of the Year”.
The official presentation of the coveted award will take place for the third time in the context of the German Stevie® Awards Business Competition on March 31st in Hamburg.
Since 2013 the committed team at CCC Berlin has been working on incoming calls and e-mails for the business partner brands4friends. Customer questions on logistical processes, the subject of payment as well as orders and technical inquiries of the customers are covered by the support.
„Our goal at CCC is to satisfy and inspire our customers. This is where our joint customer service fits in perfectly and allows brands4friends members a distinctive buying experience. We accompany and support the customers from the first purchase to being a loyal and returning brand4friends member.“, so Tobias Gütlein, Project Management, CCC.
„In cooperation with CCC, I particularly value the partnership-based cooperation, the very good performance as well as a high flexibility and reliability. Remarkable is the excellent team spirit as well as the exchange with our brands4friends colleagues Inhouse. In order to increase our quality, customer and employee satisfaction, we have invested time in the areas of Employee and Customer Centricity.“, so Anika Tannebaum, Head of Customer Service, brands4friends.
The customer service of brands4friends was recently awarded a gold medal in the category “Shopping Club” as Service Champions 2016. Germany’s largest service ranking – created by ServiceValue GmbH, Goethe University Frankfurt am Main and DIE WELT – shows the importance of empathic and individual service and rewarded the first place.
Brands4friends.de is Germany’s first and largest shopping club for fashion & lifestyle with currently more than 7 million registered club members. In exclusive sales campaigns brands4friends offers not only products of well-known fashion and lifestyle brands but also collections of selected newcomer labels. Members can look twice a day at a new selection of articles from over 1,500 manufacturers. In addition to current collections of over-stock and off-season merchandise, brands4friends regularly has special collections and products from exclusive cooperation’s in their portfolio. Brands4friends.de has been online since September 2007 and has around 230 employees at the Berlin office. Managing Director is Philipp Rossner. The company, which is run by Private Sale GmbH, has already received several awards as a company and employer and is a subsidiary of eBay.
High-quality, internationally certified and excellent BPO solutions in 28 languages for global top brands in the European market, diverse industries, international growth and continuous and strong commitment to the BPO industry have been the hallmarks of CCC since 1998.
About German Stevie® Awards
The German Stevie® Awards are the latest program of the world-renowned and sought-after Stevie® Awards and have been awarded on the German market since 2015.