At the 10th edition of the Romanian Contact Center Awards in Bucharest in April
Alexandru Velicu, was awarded with the recognition of Best Call Center Team Manager.
“I am very happy and honored about this recognition. It is a great appreciation for myself personally but even more for the awesome work of my team. One of the characteristics of the project is the wide range of products that we promote and present. To be able to deliver this, you need to have different qualifications in a diverse and strong team. I focus on evaluating the skills and abilities of every person so that I can assign each of the team to a campaign which matches for their individual profiles. Thus, every team member is doing what suits their strengths to keep our high level of performance”,
says Alexandru Velicu.
Alexandru Velicu started in CCC Bucharest in 2012 as an agent. After six months he was promoted Team Support and later on to Team Manager, taking over the responsibility for quality assurance, knowledge management and employee development for a team of currently 24 people.
“Alexandru Velicu has proven excellent leadership skills, customer and business processes orientation. The Romanian Contact Center Awards Jury awarded him with the Best Team Manager award because he is proactive, extremely opento new responsibilities and challenges, and a very ambitious person. More than that, he knows how to create a motivating and competitive environment for his team. Alex is a real ‘’Team Architect’’!”,
says Madalina Vilau, Managing Director, ExpoMedia, organizer of the Romanian Contact Center Awards.
CCC Bucharest was founded in 2007 and currently employs more than 500 people. The location has been successfully providing customer care solutions for local and international partners. Together with the location in Braşov – opened in 2014 – the company’s multi-location- and international BESTshoring strategy is realized.
The Award is the 54th international recognition for CCC.