Today we are expanding our carefully selected network of respected partners to support our Community Operations Team, with a European service provider for community care solutions, which will begin its work for Facebook in the fall of 2017. The CCC Team will work in Essen, headed by our International Headquarters in Dublin, working with the Community Operations Team of Facebook.
The work of the teams ensures that illegal content is removed and our community standards are applied in a consistent and effective manner.
Martin Ott, Managing Director of Central Europe at Facebook, said:
“We are aware of our responsibilities and will continue to intensify our efforts to combat illegal content. We are part of the German economy and are therefore investing in the Essen Region to expand our commitment in Germany. We look forward to working with CCC. “
In the first step, 500 people will be hired by CCC for Facebook by the end of the year.
Armin Laschet, President of the State of North Rhine-Westphalia:
“This resettlement of a world-wide company is very positive for jobs in our country.
Not only from Berlin but now also from North Rhine-Westphalia, a major contribution will be made to network security and the communication culture on the Internet.
The Essen location in the heart of the Ruhr Region has convinced the international conglomerate Facebook, and the region is now assuming a central role in global network communications. In discussions with the CCC, it is clear that the Ruhr Region is the best place to find multilingual specialists with a high intercultural competence. “
Facebook’s worldwide high standards for training and support ensure that all employees who work in the content moderation area receive the necessary support.
The experiences and learning processes that we have done in the past will also contribute to the creation of the new team in Essen.
The cooperation with the renowned international service provider CCC expands the capacities of Facebook in many areas, including more German speaking employees.
Ulf Herbrechter, Chief Operating Officer of CCC, said:
“We are very excited about a successful collaboration with Facebook, and we are committed to bringing our many years of experience in content moderation to our team. Through regular exchange and training, intensive courses and further support, our employees are well prepared for their upcoming tasks. “
The employees perform challenging and important work, this is why we ensure that the teams receive the necessary support, whether through processes that allow faster escalation in difficult decisions or via the psychological support and they may need.
In May of this year, we announced the appointment of 3,000 more people to review content – in addition to the current 4,500 employees.