At the end of February, the 2015 Stevie® Awards for Sales & Customer Service were awarded in Las Vegas. CCC convinced the international jury in two categories and received Gold trophies for both the successful business partnership with eBay and for the excellence of the company.
Other top brands such as Allianz Global Assistance, Cisco Systems Inc., Delta Airlines, DHL, SAP, Marriott Vacation Club, Denizbank, FedEx TechConnect or IBM Corporation were among the 2015 award winners.
eBay and CCC are “Front-Line Customer Service Team of the Year”
Since 2007, CCC has been supporting eBay as a comprehensive BPO partner in both the front and back office volume across all channels at its locations in Berlin, Essen and Leipzig.
Be it in general customer service, business and top customer care segment, security issues, or in on-site support for members – CCC uses its experience comprehensively and successfully for eBay.
“Our partnership with CCC is characterized by close cooperation in all phases of the project – from recruitment and training of new team members to ongoing coaching as well as performance evaluation and customer satisfaction. We pay particular attention to the communication skills, empathy and technical understanding of our employees in CCC. They have extensive knowledge in all relevant e-commerce issues such as the use of various web tools on the eBay page. In the past 18 months, we have carried out more than 310,000 customer satisfaction measurements and are proud to achieve a result of over 90%. The recognition at the Stevie® Awards is a great honor and external validation of our achievements. I cordially congratulate the entire team”,
says Jens Voigt, Head of Partner Management GCX Germany, eBay.
CCC is the “Customer Service Outsourcing Provider of the Year”
High quality BPO solutions in 28 languages for global brands from several industries, international growth and strong commitment to the industry characterize CCC, the Customer Service Outsourcing Provider of the Year.
With the opening of two new locations in 2014, CCC has continued its expansion course.
“Quality has been a clear business objective since CCC was founded. With technical development, our product portfolio and the activities of CCC have become much more complex in recent years. As a strategic BPO outsourcing provider, we support our international partners comprehensively today. Our latest award in this category is particularly relevant to us, as it confirms our strategy to help our partners with the best service and the best team. This is a recognition for all our 5,000 employees”,
says CEO Christian Legat proudly.
About the Stevie® Awards:
The Stevie® Awards are the world’s premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short order, the Stevie® has become one of the world’s most coveted prizes. There are six Stevie® Awards programs.
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