The German Stevie® Awards are the most recent program of the world-renowned Stevie® Awards and they will be awarded for the first time in 2015. With partner Verivox, CCC convinced the jury in the category “Customer Service Team of the Year” and is happy about a gold trophy. Since 2011, CCC has been a strategic outsourcing partner of the largest independent consumer portal for energy in Germany.
The Verivox employees at CCC are in charge of product advice, making rates known, and complaints management. As the exclusive provider of a live chat solution, there is also another communication channel available to customers.
“Especially with the complex topic of energy, the consumer often requires a substantial amount of explanatory support and assistance. At the beginning of the cooperation with CCC, customer communication had been handled only by a helpdesk. Together, we have trained the staff at CCC both professionally and emotionally to become personal advisors to guide consumers through the ratejungle. Thus, we achieved a transformation from a pure helpdesk to a successful profit center whose focus remains the idea of service. We are very excited about the joint award with our outsourcing partner CCC and congratulate the team and the project manager”,
said Lutz Ackermann, Head of Operations at Verivox.
“The award is the culmination of our successful partnership and an outstanding recognition of the performance of the teams behind it. The great motivation and commitment of our employees, as well as the professional performance of the service concept, characterize our cooperative development. In the partnership, we make our joint idea of customer care a reality together. A big thank you and congratulations to my team and to our partner Verivox”,
added Norman Wolff, Project Management at CCC.
Verivox is the largest independent consumer portal for energy in Germany. In addition, the company offers comparisons for telecommunications, insurance and finance. Consumers can compare rates on www.verivox.de quickly and switch easily and directly to the best provider for them. Since the company’s foundation in 1998, Verivox has continuously expanded its product range and recorded steady growth.
About the German Stevie® Awards:
The German Stevie® Awards are a top-class business award for German companies. Outstanding achievements in more than 80 categories will be recognized by a jury from economy experts.
Besides the German Stevie® Awards, there are five additional Stevie® programs emphasizing other topics.
The 2015 German Stevie® Awards will be awarded on March 27th at the Ritz-Carlton Hotel in Berlin.