News

Nespresso and CCC start Customer Relations Cooperation

• 19 January 2017

Since January 2017, Competence Call Center (CCC) has been supporting Nespresso Austria in offering its customers an excellent service. In addition to the existing customer service of Nespresso Austria, which has been based in Vienna since 2013, CCC agents now competently support both private and business customers in all their coffee-related inquiries by telephone and e-mail.

“We are very much looking forward to a successful cooperation with Nespresso and to contributing our many years of experience to the demanding customer service of the coffee specialist. High brand identification, intensive product and communication trainings, as well as regular exchanges and training, enable our employees to be ideally prepared for their new task”,

says Heiner Witte, Call Center Director, CCC.

CCC convinced by commitment and passion

Richard Paulus, CRC (Customer Relationship Center) Director of Nespresso Austria, says about the new business partner, which was selected in a tender:

“Nespresso Austria brought the CRC from Germany to Austria in 2013 to provide Austrian customers with the best possible service. In order to provide perfect service around the clock, we are now supported by CCC. In the course of the tender, CCC convinced us with a high degree of commitment, professionalism and passion for our brand. Our customers can rely on highest-level service and tailor-made support in every contact with us. “

About Nespresso:

Nespresso is a world-wide pioneer and reference in the field of portioned premium coffees. Headquartered in Lausanne, Switzerland, Nespresso operates in 64 countries and employs more than 12,000 people. In 2016, the global network comprised over 450 exclusive boutiques. For more information, visit www.nestle-nespresso.com.