Nespresso Austria and CCC jointly awarded
At the Stevie® Awards, Business Partners receive the coveted Silver Trophy.
Competence Call Center (CCC) has been working for Nespresso Austria at its location in Vienna since January 2017. Around 50 CCC coffee specialists support the internal Nespresso CRC Team in all inquiries from private and business customers around coffee and the premium brand Nespresso.
At the end of February, the partnership received a Silver Award in the category Front-Line Customer Service Team of the Year at the Las Vegas International Stevie Awards for Sales and Customer Service.
“Satisfied customers are the top priority for Nespresso Austria. Through our cooperation with our partner CCC, our customers can count on dedicated, competent customer service around the clock. We are very pleased that our successful, joint work is now recognized internationally. For us, this award is not only the confirmation of our path, but also an order to continue to develop our high standards in customer service,”
says Karsten Stromberger, Director Customer Relationship Center of Nespresso Austria.
Peter Kloibhofer, Customer Relations Management, CCC, accepted the trophy at the event:
“Our team is characterized by professionally trained CCC coffee specialists. High brand identification, intensive product and communication training as well as regular information exchange enable our staff to provide excellent service to all coffee lovers in Austria. We are delighted to see the successful cooperation with Nespresso Austria honored and confirmed by external parties.”
The Stevie® Awards are the world’s first business awards. They were founded in 2002 to recognize the achievements and success of both companies and professionals internationally. The Stevie® Awards are now one of the worlds’ most sought after business awards and are presented annually in six disciplines. The winners of the “International Stevie® Awards for Sales and Customer Service” were selected this year from 2,500 submissions from all over the world.
Nespresso is a global pioneer and expert in the field of portioned coffee. Headquartered in Lausanne, Switzerland, Nespresso operates in 76 countries and employs more than 13,500 people. In 2017, the worldwide network comprised over 700 exclusive boutiques. For more information, visit www.nestle-nespresso.com.
As an independent full service provider, CCC offers customer care solutions at the highest level at 18 locations in eight countries. Since 1998, CCC has stood for innovation, high quality BPO solutions and international growth. 53 international awards, the certification according to EN 15838, as well as the ranking in the Global Outsourcing 100 confirm the high quality standards in the company.Read more at www.yourccc.com