Effective from September CCC in Izmir offers high quality customer services in German, English and Turkish for its new partner SunExpress. The team handles topics via e-mail and in back office. In early September the cooperation and the operational business have started together at an official press event.
SunExpress Deputy General Manager, Mr. Ahmet Çalışkan, speaking at the opening ceremony, said:
“I am very happy that we will now be working together with our new partner CCC. I wish to thank all of you who worked on this very important project. I am sure that our customers will be in professional hands. CCC provides competent customer services, and a significantly quicker processing of customer enquiries will soon have a very positive effect on the level of satisfaction of our customers.”
Underscoring the importance of Izmir for SunExpress, Çalışkan said:
“Since our first flight from Izmir in 2006, we have placed great importance on our operation in Izmir. We announced that Izmir was one of our main HUBs in 2012, and through our Izmir HUB we offer connections to 13 Anatolian cities and direct flights from Izmir to 26 European cities. As an indication of the importance we place on Izmir, we are maintaining our customer relations at our base in Izmir by means of this agreement made with CCC.”
“With more than 4 million inhabitants, Izmir is the third largest city in Turkey and has several universities and colleges. In Izmir, a variety of language skills can be found that we can ideally bring in for our partner. Thus, we prepare the best conditions also for complex written topics”,
says Ulf Herbrechter, Chief Operations Officer, CCC.
“The cooperation with SunExpress is another milestone for our location in Izmir. I look forward to a strong partnership that has already been well confirmed during our common preparations. With many years of experience in customer service and in the aviation topic I am convinced that we will delight the SunExpress customers”,
Heiner Witte, Call Center Director, CCC.
For the new project and other international partners CCC is recruiting further dedicated employees.
SunExpress was established in Antalya, Turkey in October 1989 as the joint venture of two of the world’s leading airlines, Turkish Airlines and Lufthansa. SunExpress, with its subsidiary SunExpress Deutschland based in Frankfurt, Germany operates both scheduled and charter flights and transports approximately nine million passengers per year. SunExpress has a fleet of 73 aircraft and flies to more than 110 destinations in Turkey, Europe, the Red Sea area, the Canary Islands (Spain), Greece, Tunisia, Bulgaria and Oman. With over 3,700 personnel employed at our bases in Antalya (HQ), Izmir, Frankfurt, Istanbul and Ankara, SunExpress’ success can be attributed to its new business model consisting of: international tourism, domestic tourism and its wet-lease agreements. SunExpress was chosen as the 3rd Best Leisure Airline in 2015 and 2016 at the SkyTrax World’s Best Airline awards, also known as the “Passenger’s choice” awards.
CCC has been offering high quality international customer care solutions for 18 years – and in 28 languages. More than 5.500 service professionals at 17 locations in 8 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media as well as Backoffice activities.
CCC is currently active at 3 locations in Turkey. The location in Izmir was opened in October 2015.