Highlight and final point of program of the CCC Convention was again the awarding of the CCC Special Award.
This year’s winner of the trophy is Robert Murray, Bestselling author and international business leader who was live streamed from Canada to take over his award.
“Bob has the mission to inspire people. For us and for many, he is a mentor and friend, incredibly passionate and has an extraordinary talent for leadership”,
Heather White, Madalina Vilau and Maria Hoffrichter-Zanetti said in their laudatio.
A visibly moved Robert Murray sent his live video message to the audience:
“Whenever you deal with people look for their remarkable potential inherent in each of us. So you will achieve greatness.”
About Robert Murray:
Bestselling author, global speaker, customer advocate and strategy expert Robert (Bob) Murray is a Partner in the Incrementa Group, a Vancouver-based Strategy, Leadership Development and Business Optimization organization.
Bob has spoken to audiences in over 25 countries around the world as a keynote speaker on creating customer-centred cultures, strategy, transformation and leadership.
He is the Amazon Number 1 Best Selling Author of critically acclaimed books on leadership, business and strategy entitled “It’s Already Inside” and “Unlocked”, and the upcoming “Simple Leadership – Simply Said.”
Bob has more than 25 years of Executive Business experience in Marketing, Sales, Operations, Business Development and General Management in over 20 countries. Bob´s passionate speaking style weaves stories from the trenches with simple lessons that can be implemented right away to lead company cultures and high performance teams through the chaos and confusion of the world we live in today.
CCC Special Award:
The CCC Special Award has been awarded since 2006 to outstanding personalities who have considerably contributed to making the customer service industry more professional and furthering its image with their commitment.
These experts have already been admitted to the CCC Hall of Fame:
Maciej Buś, President of the Call Center Forum, Poland
Dieter Fischer, President of the Swiss association CallNet.ch
Manfred Stockmann, President of the German Call Center association
Manuel Jacquinet, Co-Präsident of Malpaso and Chefredakteur des Branchenmagazins “En-Contact“, France
Meltem Karateke, Presidentin of IMI Conferences, Turkey
Xi Zhao, founder and President of CCMWorld Group, China
Madalina Vilau, initiator of the first Customer Care Conference & Expo in Bucharest, founder and publisher of the Romanian trade magazine “Call Center Magazine“, Romania
Nicolette Wuring, author and CEO at Customer Management Services, the Netherlands
Simone Fojut, editor in chief of “Call Center Profi”, Germany
Olav V. Strawe, publisher of “TeleTalk“, Germany/USA.