CCC is pleased to celebrate a very special anniversary with you in 2017: the CCC Convention – the top event for experts in the customer care industry and business decision-makers – will take place for the 20th time. On Thursday, June 22, 2017, CCC will present international speakers and offer opportunities for networking and exchange on exciting service topics and business trends at the “Tagungswerk” in Berlin.
Founded in 1998 by CCC as an Austrian event with national participants, the CCC Convention now welcomes more than 100 guests from all over the world every year, as well as speakers from well-known companies who look far beyond industry borders in their presentations.
In the anniversary edition, headlined “Unique Services: How selected measures lead to great customer service“, we learn more about innovative measures that make extraordinary customer service possible.
Join us to celebrate 20 successful years of CCC Conventions at our jubilee event!
Speaker in 2017:
Moderation & Opening Speech:
Nils Hafner, Professor for Customer Relations Management at the University of Luzern, Switzerland
Prof. Dr. Nils Hafner is an international expert in the development of long-term profitable customer relationships. As an author and international keynote speaker, he advises medium-sized and large companies across Europe.
12th CCC Special Award
In 2017, another customer care expert will be honored with the CCC Special Award for his or her achievements for and commitment to the industry. The award winner will be admitted to the CCC Hall of Fame.
In 2016, Robert Murray, bestselling author and international business leader, was honored with the 11th CCC Special Award. Find out at the CCC Convention who will be our anniversary awardee in 2017!
About the CCC Convention
The CCC Convention is an international business and customer care event and promotes the exchange of experiences among international experts.
The CCC Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the industry.
Today, the Convention looks far beyond industry borders every year. Keynote speeches and lively discussions provide valuable business input on international economic trends and successful business models.
In the past years, well-known companies have enriched the CCC Convention with their expertise:
n11.com, answer.ro, ING BANK, Delivery Hero, Google, lululemon athletica, Immobilienscout24, Samsung, eBay, Plantronics, Safaricom Kenia, British Telecom UK, Media-Saturn, Sky, UPC Ungarn, Telefónica O2 Europe, TUI Deutschland, Orange Communications, DHL, Vodafone, Schweizerische Post, DaimlerChrysler, Henkel, Deutsche Telekom, Beiersdorf, and many more.
20th CCC Convention
“Unique Services: How selected measures lead to great customer service“
Thursday, June 22, 2017, Tagungswerk, Berlin
Program: 12:00 a.m. – 04:30 p.m.
Tickets: 990 EUR excl. VAT
Your CCC Convention contact:
Competence Call Center
Tel.: 0043 1 811 22 – 7741