News

Urs Schmid takes over Management in CCC Zurich

• 25 January 2016

As of now the industry expert Urs Schmid is the Call Center Manager at the CCC location in Zurich. He is responsible for all commercial tasks, the management and development of employees, as well as for quality management at the location in the West of Zurich.

Urs Schmid has more than 20 years of experience from working in In- and Outcourcing Companies, for example at Swisscard and Six.

The new Call Center Manager is fascinated by the high dynamics at the CCC location and the motivation of its team: “I am very much looking forward to working on partner management and on the development of our employees.

I am very impressed by the existing team spirit and the respectful atmosphere in an open multicultural environment”, says Urs Schmid about the location in Zurich.

The industry expert is convinced that there is great further potential for the Swiss market: “First of all, CCC is a very attractive partner – nationally as well as internationally. Additionally, there are many industries that will have a growing demand of qualitative outsourcing solutions in the future.”

Heiner Witte, Call Center Director at CCC is delighted about his new Manager in Zurich: “Urs Schmid has vast experience in partner management and great competence to further develop our team. With Urs Schmid we have found a charismatic and communicative personality, who has been very likeable and trustful straightaway.”

About CCC Zurich:

CCC Zurich was founded in 2005 and celebrated its 10^th Anniversary on the Swiss Market in 2015.

After the opening of the CCC locations in Vienna in 1998 and in Berlin in 2001 as well as the growing internationalization of the company, it was the logical consequence to offer customer service solutions to partners out of the whole German-speaking area. Companies with international orientation have been won as business partners. For 10 years, CCC has brought in international experience together with local solutions for different projects out of the telecommunication, tourism, electronics, eCommerce, energy or finance and insurance industries.