Incoming Calls

As a proactive partner, CCC supports you with the continual optimisation of your incoming customer calls. CCC is specialised in high-volume projects – our strengths are:

• Quick and flexible connections and implementation solutions
• Individual knowledge and quality management tailored to your specific needs
• 22 locations in 11 countries provide international solutions of the highest quality

CCC’s multi-award winning incoming customer call solutions include, among other things:

• Service and information hotlines
• Bookings and orders hotlines
• Billing and collections
• Sales hotlines
• Fault hotline and technical support
•  Cancellations and complaints management
•  Up- und Cross Selling

In partnership with CCC, you benefit from:

• Extensive measures in quality and knowledge management, resulting in the optimisation of your:
• First contact solution rate
• Processing times
• Customer retention
• Conversion rates
• Our flexibility at set-up as well as in continued, routine operations
• An experienced, proactive partner on your team, who will work with you to constantly optimise and develop your customer service processes