• Incoming Calls

Our Mission

As a proactive partner, CCC supports you with the continual optimisation of your incoming customer calls. CCC is specialised in high-volume projects – our strengths are:

  • Quick and flexible connections and implementation solutions
  • Individual knowledge and quality management tailored to your specific needs
  • 19 locations in 9 countries provide international solutions of the highest quality

Our Solutions

CCC’s multi-award winning incoming customer call solutions include, among other things:

  • Service and information hotlines
  • Bookings and orders hotlines
  • Billing and collections
  • Sales hotlines
  • Fault hotline and technical support
  •  Cancellations and complaints management
  •  Up- und Cross Selling

Your Benefit

In partnership with CCC, you benefit from:

  • Extensive measures in quality and knowledge management, resulting in the optimisation of your:
  • First contact solution rate
  • Processing times
  • Customer retention
  • Conversion rates
  • Our flexibility at set-up as well as in continued, routine operations
  • An experienced, proactive partner on your team, who will work with you to constantly optimise and develop your customer service processes