Solutions

Call center outsourcing as a strategic business decision

It is increasingly the case that qualitative customer service helps to secure a decisive market advantage with competent customer service deciding the company’s economic success. Qualitative, superior customer service which is both transparent and efficient provides a competitive edge in a liberalised market. This is why many companies choose to entrust their customer service to professional call center partners. The trend towards call center outsourcing is a strategic decision spanning all sectors, organisations and countries. Market liberalisation, focus on core operations and variable costs are all reasons for customer care outsourcing. As a result, the rapid growth of the call center sector will continue over the next few years. As a professional call center partner, Competence Call Center (CCC) has the required know-how, technical capacity and personnel resources to provide companies from many different sectors with professional customer care services.

Call center outsourcing with CCC – advantages and services at a glance

Aside from cost saving measures, companies opt for call center outsourcing above all, because it provides higher quality, more professional customer services. As a strategic partner, Competence Call Center offers high quality incoming and outgoing services, written customer communication (letter, fax, email, online chat), Business Process Outsourcing (BPO) and back office activities for companies who want to concentrate on their area of business and core competencies. At CCC, our core competence is professional customer support via all methods of communication, effective customer care management and continually maintaining and improving quality within our call centers.

Complete or partial outsourcing of call center services to CCC offers companies maximum flexibility in the area of customer service, increasing both the level and the quality of their customer service provision.

Furthermore, Competence Call Center develops solutions to help provide customer service via “new” communication channels, including live chat and social media and also provides support for social media monitoring and social media responding.

CCC BESTshoring offers service solutions at variable costs according to individual customer segments or themes. E.g. those customers with the highest value added potential in the country where the company is based (onshoring) and customers with lower value added potential in foreign-speaking, neighbouring countries (nearshoring). CCC BESTshoring from Competence Call Center offers you the possibility to put together an efficient customer service package tailored to your company’s individual needs, including personal advisor and professionally trained call center staff.

As an international call center service provider, CCC provides a consistently high level of quality across national borders. CCC operates in eight European countries (Germany, Austria, France, Poland, Switzerland, Slovakia, Romania and Turkey) with locations in Berlin Friedrichshain, Berlin Prenzlauer Berg, Bratislava, Bucharest, Brasov, Dresden, Dortmund, Duisburg, Essen, Gdańsk, Istanbul, Izmir, Leipzig, Paris and Vienna. Our experience indicates that outsourcing is most popular in the following sectors: telecommunication, tourism, energy provision, banking, insurance and financial services, commerce and online services.

See for yourself. We invite you talk with YourCCC

Berlin | Biel | Brașov | Bratislava | Bucharest | Dortmund | Dresden | Duisburg | Essen | Gdańsk | Istanbul | Izmir | Leipzig | Paris | Vienna in person.