Erste Campus Wintergarten, Am Belvedere 1, 1100 Vienna, Austria
In an exclusive workshop, the passionate Butleresse Zita Langenstein shares her secrets to the interaction of complaints and customer loyalty. With vivid examples from her daily work with royalty and in families, she happily introduces the customer service ladder to the topic. In doing so, « Zita The Butler » conveys a new understanding of complaints and surprising strategies for de-escalating and avoiding complaints.
Haliç Congress Center, 34445 Beyoğlu/Istanbul, Turkey
This year, the main theme of the 14th Call Center Technology Conference and Expo of Turkey is ¨Technology¨. The event will focus on the effects of next generation technologies and advances that will transform many sectors, including call centers, in the near future. Topics will be discussed in various sessions and attended by nearly 1500 visitors over 2 days.
The second edition of the local customer care expert event in Brasov includes program highlights of the best practical use of AI and new ways of recruitment and company processes in the field of social media.
Expirat Halele Carol, Strada Doctor Constantin Istrati 1, 040542 Bucharest, Romania
Around 350 local customer experience managers will gain knowledge and exchange ideas at the forum to improve their companies´solutions for retention and loyalty along with support for strategies and implementation for current new chanllenges and customer needs.