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Business Auditing and Transformation Senior Manager (m/f/d) | Essen


Are you passionate about supporting businesses by providing intuitive guidance? TELUS International Europe has a great opportunity for you! We are looking for a talented individual with excellent problem-solving skills to support us manage change and improve efficiency.

For our teams we are currently looking for support as

Business Auditing and Transformation Senior Manager (m/f/d)

Responsibilities:

  • Assessing and analyzing organizational practices, identifying weaknesses and recommending solutions
  • Presenting findings and suggestions with ample justification and practical advise
  • Developing detailed business plans to drive small or radical changes
  • Providing guidance when issues, challenges or problematic situations arise
  • Enabling existing business to expand and develop
  • Creating in-depth reports and presentations on a business’s processes
  • Suggesting solutions to business challenges
  • Working closely with internal stakeholders
  • Organizing and executing assigned business projects on behalf of internal and external stakeholders
  • Developing relationships with internal stakeholders to foster trust and understanding
  • Fostering a culture of change within the business
  • Tracking and assessing the effectiveness of projects
  • Tracking costs and benefits of change

We will offer:

  • Challenging and varied tasks and responsibilities in a successful company with room for creativity and personal initiative
  • National and International advancement opportunities
  • Fixed basic remuneration with attractive bonus options
  • Highly motivated and dedicated team with flat hierarchies and informal culture
  • Great office with modern workplaces as well as free drinks and regularly fresh fruit as a little extra motivation

We are looking for:

  • Experience working with business consultancy and/or auditing, ideally in an international environment
  • Several years of experience in leading and supporting cross-functional teams
  • Very good understanding of Business KPI Management and Process Management within the BPO industry
  • Outstanding communication and interpersonal skills, with very good knowledge of English in written and spoken form
  • Aptitude in creative problem-solving
  • Willingness to travel
  • Perfect MS Office skills

Join our team and apply now!

Our recruiting team is always available for questions at +49 201 258 70 502 and is looking forward to receiving your application.

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

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Dein HR Team Essen