Call Center Manager (m/f/d) | Izmir
Call Center Manager (m/f/d)
CCC powered by Telus International is a strong, rapidly expanding company with a clear focus on quality. The position of Call Center Manager is an exciting opportunity for a proven call center expert with prior experience leading a growing organization. The Call Center Manager will be directly responsible for our location in Izmir to enhance profitability, productivity and efficiency.
- Provide oversight of the day to day operations of the call center
- Provide strong leadership for success of direct reports in meeting business goals
- Final decisions on administrative or operational topics to ensure Operations’ effective achievement of objectives
- Responsible for balancing strategy and business objectives with customer experience requirements
- Analysis of results and contract negotiations
- Ensure that budgets are adjusted to account for growth
Skills and Experience required:
- Experience on the position of at least 3 years (in the Call Center/Customer Service field) with a good tracking record
- Solid understanding of Call Center KPIs, reporting and customer service metrics
- Must possess excellent written and verbal communication skills in Turkish and English, including presentation and negotiation skills
- Knowledge of customer service techniques, as well as excellent organizational skills
- Excellent computer skills
- Bachelor’s degree in business-related field or equivalent experience
- Core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis
- Must have the ability to work independently as well as having excellent interpersonal skills
We will offer:
- Stable job: Indefinite period employment contract
- Attractive salary package
- Private medical insurance coverage
- Personal and professional development
- Working environment at international standards
Join our team and apply now!
Our recruiting teammate, Yeliz Olcaşer is always available for questions at +90 212 312 8063 and is looking forward to receiving your application at firstname.lastname@example.org or if you click apply.
About us: Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.