Izmir
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Call Center Reporting Expert (m/f) Izmir


For our Team in Izmir we are currently looking for a

Call Center Reporting Expert (m/f)

What you can offer to us is:

  • Daily, weekly, monthly and yearly Call center KPI, Quality, Basic Financial, On Going Operation reporting
  • Prepare daily, weekly and monthly SPOC Reports /Business Partnering Reports and publish internally also with the Business Partner
  • Update all existing reports
  • Develop and improve all WFM Tools based on Excel
  • Have all technical knowledge to transmit into CCC Management, Project Management and Partner Management
  • Follow up ongoing reporting requests

Desired Skills and Experience:

  • Advanced level of MS Office Applications, MS Excel is a must. (e.g.: Formulas, macro and Pivot Table)
  • Very good knowledge of Microsoft Visual Basic for Applications (VBA)
  • Call center management experience would be an advantage
  • Experience on to be a Business Analyst would be an advantage
  • Very good English skills in written and spoken. German is a plus
  • Well-developed analytical thinking, problem solving and strong communication skills
  • Good presentation skills
  • Pro-active, multi-task and solution-oriented work style
  • Flexibility, reliability and ability to work in a team

What we will offer you:

  • Challenging and diversified tasks
  • Flexible planning of working hours (full-time)
  • An excellent business partner
  • A great office with modern work stations
  • A highly motivated and engaged team
  • The opportunity to become a valued customer service professional
  • Internal training and further education
  • Promotion prospects in our international team
  • Fixed salary per hour and performance bonus

Join our team and apply now!

Our recruiting team will be happy to answer your questions in advance: +90 232 935 78 06

We look forward to receiving your detailed application.

Not the right job for you? Find further interesting job offers here.

About us: CCC is one of the leading companies in providing professional customer care in Europe. More than 7.000 service professionals at 20 locations in 10 countries deliver international customer service solutions on the highest level.

Dein HR Team Izmir